Thrift Store USA 875 East Little Creek Road, Norfolk, VA 23518

"I walked in at 6:56. The “open” sign was on and the door was unlocked. Customers were still in the building. No one greeted me and it seemed like the employees were trying to avoid eye contact. I asked a worker how much the Christmas tree was that was in the window. She looked at me confused and said “We’re closed. I don’t even know how you got in here.” She then said “Come back tomorrow morning.” She lacked customer service. Needless to say I was unable to buy anything and was escorted to the door like I was a criminal. I will never go back there again. All I wanted to do was buy a Christmas tree for my family."

"I went to Thrift USA and the workers were super nice and very helpful with everything. They helped me out out of the kindness of their hearts and made my whole week! Thank you Jessica and Ken for being genuinely nice and helping me out with things that I wanted!"

"This is literally the absolute best thrift store I’ve ever been to! The workers are all so accommodating and kind! They also always have the most beautiful pieces! Jessica and Ken who work there are ABSOLUTELY amazing! They create such a positive atmosphere."

"Although they sell many things that I need, I will not be returning to this place. As a loyal customer since I moved to VB, I have encountered issues with their cashiers. On my last visit, a woman cashier rounded up extra to my receipt by $1.60 without asking. This time, another woman cashier charged me $5.99 instead of $3.99. If they require an additional $2, they should simply ask, and I would gladly donate it. It is essential that the numbers are accurate to me. I hope they do not treat other customers in the same manner. We pay for the items, and they are not free. We are also trying to save money and protect the environment. However, after this experience, I am too exhausted to double-check every time I pay with them, especially during busy hours when there are many people in the queue."

"This is a very nice thrift store. Have been in here very many times over the years. Always have a wide variety of items Furniture mattresses clothes household goods records vintage I mean you'd be surprised of the array of items they have here. Just like any thrift store sometimes the pricing can be a little iffy. But have been in there many times me and my wife. Keep up the good work for thumbs up"