Goodyear Auto Service

"I brought car in for repair to nail pucture. Was told 45 minute fix. 1.5 ours later, car ready. Tire re-installed backwards (inside of tire facing out). Another hour for correct installation. Facility uses untrained person as "Tech." Observed tech spending as much time on his phone texting as he did performing repair. Complete inattention to detail and leaves me wondering how well the actual repair to the tire was performed. Would certainly avoid this shop."

"While visiting Williamsburg, with plans to drive home that night, my tire picked up a sizable shard of metal that caused audible escaping of air — at 4:15 p.m. on a Sunday. We were fortunate to call Goodyear, where Austin got me in before they closed at 5:00. He patched the tire quickly and for a very fair price. It was an absolutely great experience and I recommend them to anyone wanting fast, friendly, honest and professional service. Thank you to Austin and the staff at the Monticello Avenue Goodyear!"

"I have previously left a glowing review but this last time I waited 5 hours to get my oil changed, to discover later that they never put oil in my car. My oil light came on within a week and another car place said it was bone dry (no leaks). What were they doing for so long that they didn’t do the one thing asked?"

"One of my tires started losing air rapidly last night. I pulled into the Goodyear tire center in Williamsburg (James City County) at 6:45 PM, just 15 minutes prior to closing. They found a 4-inch Allen wrench that had punctured my tire. They quickly swapped out my spare tire to get me back on the road, then repaired the tire first thing this morning and reinstalled it — all for a very reasonable price. They saved me a boatload of trouble! Thanks, Goodyear!"

"Avis Rental Car at the Richmond Airport put me in a car with balled tires! When I got a severe flat I was fortunate Goodyear was close. I spent hours at Goodyear fighting with Avis for a resolution. My rental car was AWD and all 4 tires had to be replaced. Avis was unprepared to help. It was 5:30PM and a tow truck was coming in 90 minutes! And my phone was almost dead! I was far away from anyone I knew. Sales advisor David Pennant was so kind to help and educate. He lent me a charger, he explained all tires were less than 4/32, that the tread bar was showing, the tires had been patched multiple times, and why all the tires had to be replaced on an AWD. He even made the first call to Avis and told me about an Avis down the street (they didn’t have any cars). There is also an employee in service that stayed late to help. I appreciate their kindness when I was stranded and without a solution. Thank you Goodyear Monticello!!"