Firestone Complete Auto Care 2000 Richmond Road, Williamsburg, VA 23185

"Went for a state inspection and the lady at the dusk told me it would be atleast 2-3 hours for the inspection to be done because of the wait time. She was honest about it and I sat there for 2-3 hours like she said it would take to get the inspection done. Very helpful all around."

"We had our car assessed the week prior to service. We dropped it off the night before. I received a call the morning of service asking what car was ours. I received a second call asking what was supposed to be done to it. They had ordered parts for the wrong vehicle. My husband goes in to check on it in the afternoon and they tell us it will be another hour, so we went to get something to eat. On the way to the restaurant, we receive a call saying that it will not pass inspection unless we put a new tire on the vehicle. However, they only have the “top of the line” in stock. We decline the tire. A minute later we receive another call saying a cheaper tire has mysteriously been found. We still decline. We are told it will be done in 5 minutes so we go back to get the vehicle. We sat in the parking lot for 40 minutes waiting. My husband asks how much longer it will be and is told “they are lowering it now’ while I’m outside seeing it is still not close. Absolutely horrible service."

"Great quality service! Professional, and honest. I trust Firestone. They do quality work at a reasonable price. I will definitely seek them out when I need work done on my cars. The Williamsburg branch offers great service and are prompt. Highly recommended!"

"Customer service was amazing. The ladies up front were top notch. The mechanics were good. The tall I believe blonde hair he seemed to be the one in. Charge he was amazing. You are lucky to have amazing employees. The only downfall is the guy who did my brakes seemed to be having a bad day. He pulled my emergency brake up so much I had to ask someone to release it. That would be my only downfall."

"This location is absolutely awesome! Make sure to call ahead to book an appointment. Once there you are treated nicely and everything is explained to you well. So you know what you are paying for. I got 4 tires and an alignment. I was there about 2 hours. Ample time to watch a movie on your device without interruption. The seating area is nice and has chargers for all types of devices so that was a pleasant surprise. All in all a great experience!"