Leete Tire & Auto Center

"I never take the time to write reviews BUT my customer service experience was unacceptable! I came in because of problems with my radiator. So, I got a diagnostic and a women calls me later that day after I dropped it off to tell me that I need a new radiator. She tells me it will cost $930.02. When I go to pick up the car the price is $1108.40. Now that I’ve had time to think, I believe what happened is the women when telling me the price gave me the cost of the parts and labor but excluded the price of the diagnostic and some fluids that needed to be added to the car by accident A simple, honest and forgivable mistake. At the time I didn’t know this so when I asked why the price was different then what I had agreed to on the phone. A MAN told me that we had agreed to the price. And that I had even repeated back to him the price. The problem is… I spoke to a WOMEN on the phone when discussing the price. HIS response to this was that he’s the only one who makes calls about the car. Now it’s possibly I was mistaken about the conversation and the price. So I pay and leave. But after more pondering and remembering I KNOW I spoke to a women on the phone. So I go back and ask the women who worked there did I actually speak to her on the phone. She tells me yes. I loose my grip on reality after that because why would you lie about something as simple as if someone else uses the phone. When another person in the room does. Now at some point indeed I did speak to the man on the phone. BUT ONLY AFTER my car was ready for pick up. He says that I discussed the price with him but why would I discuss the price AFTER the car was ready. We only spoke about that. This was all probably a simple mistake. That I would have just accepted. The price to fix the car is the price to fix the car. But being Gaslit into thinking I didn’t have conservations with someone and being flat out lied too is unacceptable treatment!"

"The best wheel alignment in the Va….. every alignment shop I went too.. I had to go back for them to realign my car and truck!!’ When I left this shop.. I never had to go back for an adjustment!!!"

"It is a place where they really give fair prices and answer customer questions without hesitation. By far a much more honest mechanics shop than the one that starts with P.. ends in B..s. Mr. Hinmon and his entire work team deserve 5 stars!"

"Had some work done to my cars . Very professional and took care of me . I highly recommend this shop for any automotive needs"

"Excellent experience for my first time visit. Shawna and Dorien kept us informed and went out of their way to help diagnose our problems. Will definitely return for all maintenance and repairs."