Firestone Complete Auto Care 5628 Hopkins Road, Virginia 23234,

"Took a day to do an inspection, oil change, tire rotation and alignment. No big deal, did it on my days off. I am writing a review due to the state I got my car back in. My dad was a Firestone mechanic and state inspector for 30 years so I had all my work done through him. This is the first year I'm going through strangers. This was not ideal, no paper mats were used so there are tons of black marks all over the floor mats. Whoever worked on my car also went through everything (center console, center tray, and door) and TOOK all of my quarters I use for tolls but left every penny. Thanks for the work but I don't like the cleanliness or the respect for customers personal belongings at this location."

"I wanted to express I had a bad experience at Firestone on 10/09/2023. I paid for so mething that wasn't really explained. I was shown something that due to the age of the car and wear they couldn't repair. But Tom the Mgr at the Hopkins Rd location.made the experience better. I do recommend if you have a issue Tom will resolve and make sure you're satisfy with the outcome."

"Took our 2014 Taurus in for a State Inspection. They called me on Monday saying it failed because of a front Brake Caliper and Tire. Ask how much to replace both . They say $653. So I take it to another shop for the repairs. That shop calls me and tells me nothing is wrong with the Caliper or my tires. This Location is a cash Grab scam don't take your vehicles here. Shady service writer. They'll never get my business again. Matter of Fact I'll be canceling my Firestone Credit Card. Good thing there's still Honest Mechanic shops in Chester, Va that believe in Ethics ."

"These folks, namely Rashaan, and colleagues at the customer desk do a wonderful job. Firestone does things as a courtesy and at no charge to make sure your car is safe and right. The work done was done in a timely manner and they found ways to save money. Very reliable. Thanks for a job well done!!"

"We were passing through town on a Sunday when we stopped for lunch and noticed the oil cover had come loose on our car. Our oil had been changed a few days earlier by a Take 5 oil shop where we live and apparently not put on correctly. With over 300 miles to go on our trip, we saw that Firestone was open on a Sunday and drove there to ask if they could help. The folks a Firestone were life savers. Though it was an easy fix for them to replace 4 missing screws and washers, they took our car in quickly, and we were on our way in no time. The concern and care they took to address our minor problem (that was going to be a much bigger problem if we drove 300 highway miles) speaks to the character of the fellows that work there. We are grateful that they helped us so quickly, and if we lived in the area, we would use them exclusively to service our vehicles."