Short-Redmond Group 1518 East Cumberland Avenue, Middlesboro, KY 40965

"Very pleased with Tim Short - middlesboro. Vanessa helped us buy our jeep here and she made it a really great process. She was very accommodating! Highly recommend!"

"The age of the internet has transformed the car-buying experience, making it more accessible and convenient for buyers around the globe. This digitized process can be a blessing when conducted with professionalism and integrity. Regrettably, my online experience with 'Tim Short Chrysler of Middlesboro' was far from it. Engaging with this dealership initially seemed promising. Their online presence was impressive, the customer service representatives seemed well-versed, and the inventory contained my dream car. I had high hopes when I embarked on my digital car buying journey with them. After a series of online consultations and negotiations, we arrived at a purchase agreement for a vehicle that checked all my boxes. It was after business hours and we were waiting for my bank to open the next day to conduct a wire transfer. I was thrilled and eagerly awaited the delivery of my new car. However, the joy was short-lived. I was taken aback when I received a text message after responding of cash in hand, stating that my vehicle had been sold to another buyer. The fact that they could dismiss an online contract so easily was both shocking and disheartening. The blatant disregard for the agreement we had reached was an outright display of unprofessionalism and a clear violation of digital business ethics. My attempts to resolve the situation were met with an unsatisfactory response. There were no genuine apologies or attempts to offer a comparable deal. Instead, I was provided with vague reasons and no alternatives to rectify the situation. The experience with Tim Short Chrysler of Middlesboro felt like a bait and switch scenario. My excitement over a dream car purchase was turned into frustration and disappointment due to the dealership's lack of integrity and respect for their online customers. The dealership's action raises serious concerns about the trustworthiness of online transactions with them. It's extremely disconcerting when an established dealership like Tim Short Chrysler of Middlesboro fails to honor purchase agreements. In conclusion, I strongly discourage prospective online car buyers from doing business with Tim Short Chrysler of Middlesboro. Their lack of regard for online agreements and customer satisfaction makes them a dubious choice. There are countless other dealerships out there who respect and value the digital car buying process. I urge you to explore those instead."

"I saw a van I liked on Autotrader. I had never bought a vehicle online sight unseen. I got a super salesman to help me, Brandon Boggs. He was extremely knowledgeable, courteous, and helpful. I it was always easy to get in touch with him. We stayed in close contact until after the van was delivered and sitting in my driveway. I have the highest regard for this dealership and for this particular salesman, Brandon!"

"I actually was looking for something cheaper and different than what I purchased but how could I refuse to not do business with such good people. After the vehicle I called about has already gotten sold I decided to look through the inventory and ran across a gorgeous car so I reached back out Roger my salesman did an awesome job on getting me financed and explaining everything to me he even reached back out to me after hours to answer my questions. Then once I arrived there after driving almost 5 hrs from South Carolina it was definitely worth the drive I was greeted with nothing but kindness… and the paperwork was fast .. Thanks again Roger & Mike for getting me in and out I love my vehicle you guys Rocks"

"I recommend anyone seeking to buy a vehicle to contact Gary Carter. He is very knowledgeable, caring & takes pride in keeping your buying process simplified for you. He is very thorough & communicates every aspect from beginning to end. I seen the car I wanted online & from day one he guided me through every step I needed to do from getting financed by my credit union all the way up to my car being delivered to my front door. My next car will be from Short & Redmond…I’d advise that yours should be too."