Kroger 4488 Electric Road, Roanoke, VA 24018

"Best customer service ever the man that always helps check out me and my boyfriends items is always nice and helpful and anybody else that has before as well and this location has the best selection on things definitely my favorite Kroger!"

"Second time in as many weeks- no cashiers open at all. Unfortunately I’m in a scooter due to a broken heel and self check out isn’t an option with a full cart of groceries .This was at 10:00 am and an employee said there was no staff available. Really? Also recent redesign put the scooters lined up one in front of the other making getting them out very difficult. ADA not a consideration? Do better Kroger. Food Lion is nearby and always has staff."

"Customers who use Kroger pickup for the first time need to be aware that Kroger will not honor the $15 off for first time pickup if the store is out of items you ordered causing your total to be less than $75.00. This happened to me over the past week. I’m a new resident in Roanoke VA and, because my total was under $75 due to products on the weekly flyer not being in stock I am not eligible for the first time pickup credit. Unbelievably, I have corresponded with Kroger customer service several times over the past week and they continue to make excuses for not honoring the pickup credit. These people have worked 10 times harder to keep from paying the $15 than if they just did the honorable thing when I first made my inquiry. The Kroger customer service is horrendous. Never shopping there again."

"My grocer for 20+ years, recently it's gotten so bad, I'm taking my business elsewhere. Zero checkout lanes open 2 weeks in a row, and we've a big cart of food. Self-check scanners malfunctioning, sale prices not loaded on scanners, requiring attendant to fix, self-scanner today froze, so we had to use another scanner, staff poorly trained blocking aisles constantly, their picking carts parked diagonally, oblivious to shoppers. The aisles are full of personnel stocking shelves who could be cross trained to man checkout aisles in a pinch. Come on, Kroger! We deserve better, you WERE better. The new store décor is worthless if your service sucks. And BTW, what's with no frozen OJ for 3 months! There's a small space for it, but zero OJ! Time for a change in management?"