Papa Johns Pizza 2052 South Independence Boulevard, Virginia Beach, VA 23453

"I am extremely disappointed with my experience at Papa John's. My family and I were treated disgustingly by the staff and the delivery driver. The driver lied about being talked to a certain way and drove off with my children’s food , leaving us without our food…. He never even made it to my home , he was at a duplicate address which is in the back of the neighborhood . Which I stated to him on the phone when he called and said no one was answering the door! Meaning he was never at my home to begin with ! When I called to speak to someone about this issue, I was hung up on multiple times. The staff was incredibly rude and not receptive to hearing my complaint. I even recorded the conversation to provide evidence of their unacceptable behavior. I am so angered by this experience that I will be contacting my brother who is a lawyer first thing in the morning to seek legal action. It's unacceptable that Papa John's and their employees can treat customers this way and refuse to make amends for their mistakes. If you're considering ordering from Papa John's, I suggest finding another pizza place that values their customers and treats them with dignity and respect."

"I was shocked at how fast our carryout order was ready...but now I know that's because it was not properly cooked. EXTREMELY doughy in the middle and on the crust. It is the next day and we are all feeling a little sick. Love the flavors of their pizza, but I've never ordered from this location because we just moved. Hopefully this was just a bad day for the cooks and will be better next time."

"I've given these people a dozen chances. Today was 4th time i had to call request a money back because they cant make the most basic of orders. (never mind other times i let it go) Extra sauce, well done, normal cut. Not extra sauce, not well done and not cut through. When asked what managers full name was, so i could follow up with corporate i was told " i am not going to give you my name" ... where do you people find these kids to run your stores????"

"Ordered a original crust pizza, when I got my pizza the crust was thin and burnt. I called the restaurant and the man on the phone said he could TRY to remake it but it’s going to come out the SAME way and he doesn’t know why it would be burnt smh uh well it’s burnt. But worst pizza I’ve ever gotten from ANY papa johns location!"