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Mercedes-Benz of Alexandria Service Center
200 South Pickett Street, Alexandria, Virginia, United States
About the Mercedes-Benz of Alexandria Service Center
Mercedes-Benz of Alexandria Service Center is a premier car repair and service center located at 200 South Pickett Street in Alexandria, Virginia, United States. Our expert technicians are trained to provide top-notch service for all Mercedes-Benz vehicles, ensuring that your luxury car receives the care and attention it deserves. Whether you need routine maintenance, repairs, or parts, our service center is equipped to handle all of your Mercedes-Benz needs. Visit us today and experience the exceptional service and quality that sets us apart from the rest.
Photos of Mercedes-Benz of Alexandria Service Center
200 S Pickett St, Alexandria, VA 22304, United States
Opening hours of Mercedes-Benz of Alexandria Service Center
Monday:
07:00 - 20:00
Tuesday:
07:00 - 20:00
Wednesday:
07:00 - 20:00
Thursday:
07:00 - 20:00
Friday:
07:00 - 19:00
Saturday:
08:00 - 18:00
Sunday:
11:00 - 17:00
Reviews of Mercedes-Benz of Alexandria Service Center
"If you are looking for a Mercedes, Bahaa is The guy you need to speak to. Very knowledgeable, demonstrates all the intricacies of the model you are interested in, doesn’t pressure you into a decision.. Bahaa comes Highly recommended!"
"My vehicle was dropped off at this dealership in January and the service called me one time to tell me that they were busy and I should call back to discuss my vehicle's issues the next day. When I called back, he never answered the phone. I called countless times after that and spoke to couple of people and no one could tell me where my car was. One I asked for the representative that called me, they informed me that he (Austin) was out sick. This was over a month ago and still no call. When I call now, I am forwarded to the voicemail where no one still calls me back. For a Mercedes dealership, this level of service is completely unacceptable. I still do not have any idea of where my vehicle is and I doubt they do either. I would not recommend this dealership's service department, if this is how they do business. Furthermore, I have done business with them before and they were excellent. This time they have completely dropped the ball. It has been almost two months and counting and still no call or response from the dealership. I believe it's time to reach out to the investigative team on a news program. By the way, the only reason I gave this a one is because it is the only way that I can post. It really should be a zero."
"could not make a appointment by phone or online for four days. so I had to make appointment in person. I drop off my car 7am in the morning but they did not take a look until next day 11am. when they gave me estimate it was 3 time more than local service station and if they fix, there not sure about the solving the problem on my car. Bottom line is they extremely over charge everything and mechanic are not sure about the job they do. NEVER DO BUSINESS WITH THIS DEALER"
"Very frustrating experience. I had scheduled a service a month in advance with pickup and drop off. An hour after pick up time and no one shows up. After trying to reach someone for over an hour on hold, I was informed that they could in fact see the reservation but their system did not show them the pick up request. Operator was rude and unapologetic as if this was somehow my fault. Finally, after 2 hours, they rescheduled the pick up for later the same day and still did not show up. Day wasted. No phone calls, no updates, no apologies. Very unprofessional."
"It was a great pleasure meeting John the service manager and his staff. They are very professional, courteous, and efficient. Very impressive operation."
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