Pizza Hut,

3302 South Military Highway, Chesapeake, VA 23323

"Put in a order and the time was 45-56 minutes for delivery. 1.5 hour goes by call to check on the order and they gonna tell me they been so busy they don't know where my order is. Very bad business orders come in one at a time know matter busy it is you should be able to keep up with orders. I will never shop with pizza hut again."

"I come to this pizza hut often and normally my food is good. This time, everything was bad. I asked for the Tastemaster pizza with extra sauce. I received a thin crust pizza with light sauce. I also ordered bone-in sweet chili wings. I received boneless sweet chili wings(which I don't like at all). Customer service is always great and the store itself was well maintained. I just wish that my order was edible, especially with me not feeling like cooking tonight."

"I placed an order on the app. I got a call about 15 minutes later from DoorDash (I did not order through DoorDash) saying that my order happened picked up by somebody else and given to somebody else. I was also told that he would initiate a refund through the app. I never got a confirmation and he said he cannot get a hold of the store. I tried calling multiple times and ended up being put through to the hotline and they cannot help you with anything. I have yet to get through to the store to get my order refunded. I understand that things happen but my frustration is where I’m not getting an answer on how to get my refund. I have been tossed around and told that I was being connected to the store and I end up right back with somebody with a hotline. Very disappointed."

"This is just tonights experience because I've had great pizza from this location many times. However, tonight was not good. Customer service was great but the food was not. I ordered 3 personal pan pizzas. I picked them up & dropped one off to my mom's house. I look at it when I get to her house & the pizza is burnt, it's hard & hardly has any cheese on it. I go back out to my car to look at the other 2 pizzas & they look the same. There was no issue when I called to request that they be remade. I get the new pizzas & although they're not burned, they are definitely not the usual personal pan pizzas I get from them. I dropped off the second pizza to my mom, my son ate his & i nibbled mine but didn't even want it anymore. Not sure if i can post a pic, but it doesn't do it justice on how thin this pizza is. Very disappointed"