Chick-fil-A,

1590 Koger Center Boulevard, Bon Air, VA 23235

"Aside from just being Chick-fil-A, this is one of the smaller retro fitted facilities which was originally intended to have a single drive lane. Well, business picked up and now it's packed from lunch rush through dinner bell. However the inside sit down dining experience is still very similar as most folks would rather take it to go. Service and staff are very polite and always game faced and ready to go. Drive, or dive, this is always a good stop"

"My review compares Chick-Fil-A to other area Chick-Fil-A restaurants. This location is consistently busy, so there is no getting in-and-out super quickly. The drive thru is bustling and it can be quicker to park and go inside if time is an issue. Having said that, the drive thru moves quickly, the staff are friendly, and the food is consistently good. In other words, this location lives up to CFAs reputation for service and quality, and is very popular as a result. I find them to be slightly better than the average CFA in all categories."

"I would love to give them a five star, but I have noticed a decline in the quality of food and I’ve also had quite a few errors in supplying me with my orders during lunchtime… Though I understand they’re busy and there’s just a bunch of kids working there but I love Chick-fil-A and this location is clean well presented. Everybody is in a great mood and respectful so they deserve a five star but the four-star was for the errors in the orders… If it was just one time, I wouldn’t say anything about it, but it is consistently a couple times a month. We eat here twice a week.!"

"Have been coming To this location for many years and lately since the renovation the service and the food have both gone way downhill!!.. The consistency of this location is very poor!.. And here’s a couple photos of recent sandwiches that I just purchased over the last week the pickles were actually almost as big as the dry chicken fillet which measured about 3” x 4” and the buns were stale!!.. Not to mention I have not heard one employee out of about 15 that I have come in contact with at this particular location that have ever said…”My Pleasure!”..What a disappointment That this particular location has gone so downhill with not only the food but their customer service!!.. I would definitely not recommend this location anymore which is really a shame because I live close by and I used to come here at least once a week!!..Really sad!!.. I forgot to add that their menu prices have gone way up so you would definitely think that they would be on top of their game for not only customer service but quality of their food!!"