Ferguson Bath, Kitchen & Lighting Gallery

"Bought a top-of-the-line TOTO toilet and bidet from Vinnie Habib @ Ferguson last May. Was never pleased with it but thought I just didn't know how to really use the bidet. Finally contacted Vinnie in December about my frustrations with TOTO - I contacted them and got nothing! Well, Vinnie came to our house, ran the bidet through it's paces and discovered it was not operating properly, called TOTO and got a warranty repair started, AND THEN he removed the bidet and got it ready to ship to TOTO, and installed my old toilet seat, and will install the repaired bidet when it gets back. Customer Service at its best!!! This 81 year-old sincerely thanks you Vinnie!"

"We purchased all major kitchen, pantry, plumbing and lighting appliances and fixtures from Ferguson for our new home two years ago. When doing a deep cleaning of our Jenn-Air refrigerator recently, upon removal, we noticed our top refrigerator shelf had a hairline crack in the very rear of the frame. It was not noticeable until the shelf was removed. We were just out of warranty but we contacted Ferguson hoping to get a replacement believing the shelf was damaged during shipment or installation. Toyya contacted us and after explaining the crack in the shelf, she promptly contacted Jenn-Air and ordered a replacement for us all within 72 hours of our first call. While it’s tempting at times to purchase major appliances and fixtures from the big box stores, the expertise and personal service and responsiveness Ferguson has with their customers and suppliers is where the value is in planning, designing, and purchasing quality products and services."

"Terrible experience with Ferguson with a new house build. They installed a broken dish washer which took 10 emails and 10 phone calls to get replaced, $4300 new kitchen aid refrig broke 13 months later and we have been without a refrigerator for over a month as parts are on I definite back order, $3,000 ice maker was broken in. I’ve in and again many many phone calls and unanswered emails I finally got it fixed on my own without the help of Ferguson, , multiple cabinets installed incorrectly and faulty. Still have outstanding cabinet issues 15 months later and I have at least 5 emails unanswered. They do not return my phone calls or email so I have to live with warped glass cabinet doors that were thousands of dollars to upgrade. I have reached out to management there and they refuse to answer my emails either. My builder no longer uses them and they won’t talk to my builder either. They acknowledged that the cabinet doors needing adjusting/ replacing after close but now refuse to communicate. I guess legal action is next. We spent over $60k with them between lights, appliances and cabinets. So disappointed. I’ve lost so much sleep dealing with this company. I can’t believe how they treat their customers."

"I purchased a few kitchen appliances from Ferguson and find the quality of the products that they carry, customer support, and communication during the ordering process to be the best in the area. They put those big box stores to shame."

"Caught Rudy Jones at the Hull St store while they were closed. We were in a bit of a pinch needing a septic pump. Nonetheless, he checked another location, verified they had it and told us he would get it and call us back. Sure enough he followed through. His customer service was outstanding! Rudy is Very much appreciated!"