Potbelly,

401 John Carlyle Street, Alexandria, VA 22314

"Potbellies hit different from the other sub spots I was very impressed thanks. The steakhouse beef was fire but the tuna melt was just ok. That was then this is now potbellies service is two thumbs down. They have to realize they are in a professional atmosphere."

"The food is good but the for one the app and on Google maps it states this place closes at 10:00pm but the 3 times I’ve been here they always tell me the closing an hour earlier, that being said if indeed it’s true please update the time so we won’t be misinformed and secondly whoever is in charge of closing and on that cashier has no etiquette and rude on top of that. Please do better, the food is delicious"

"Truly the worst. This is not from one experience but multiple. I honestly have never seen a more disinterested, apathetic and hostile staff anywhere. Just now I stood at the counter while a person opposite was making a sandwich. For 5 minutes neither he not anyone else even acknowledged my presence. I just left. I’ve had a litany of other issues, and try to give them more than one chance, don’t bother. There is a Jimmy John’s across the way where lovely humans have always been positive, cordial and consistently deliver. One store is well managed. The other makes you feel very unwelcome."

"**This message is for Potbelly CORPORATE/STORE MANAGEMENT — not the staff of this specific store. The staff at this location does their absolute best and the issues are out of their control. Today was the second time I’ve had to wait over 30 minutes to get a pickup (that was supposed to be ready) and the staff is completely overwhelmed. As a corporate entity, you need to support your locations properly so they can handle the volume they are getting daily. They have more pickups than in-shop orders and they only have 1 person handling pickup. There’s also not a separate line with a cold table for them to make the pickup orders, so of course everything is going to be backed up for hours. Stop torturing your already underpaid staff and either cap online orders at a certain number or get them more resources."

"This is one of the worst Potbelly stores I have been to. It’s often chaos behind the counter and the staff seems overwhelmed, even when they aren’t all that busy. Sometimes, they simply stop processing mobile app orders. Today, the app told me my order (just one sandwich) would be ready in 10 minutes. After waiting 30 minutes past order time, I got the attention of one of the employees and asked about it. She pulled my ticket off the line and made the sandwich. So I guess if I hadn’t asked, it would have taken an hour or maybe more…? Meanwhile, people who ordered in the restaurant were waiting 5 minutes or more just to pay because the cashier was saturated dealing with all of the customers who ordered an the app. Just a poor customer experience all around. I’m giving them 2 stars instead of 1 because I do like the food. But it’s not worth the hassle. Hello Jimmy John’s…"