Potbelly

"I went to this Potbelly's today as I was in the area for an errand. I ordered a sandwich and specified no mushrooms and later, no mayo. I said it first and the guy working repeated it back to me. I confirmed, no mushrooms and no mayo. He had a a huge grin the whole time and when he handed me my sandwich he would not look at me. I went home and my sandwich has mushrooms AND mayo. Definitely seems intentional and it’s concerning that someone who works in food service would do that. I called the store to speak to management and no one answered."

"I do not leave reviews. Usually, people leave reviews to bad mouth a place. But, I needed to share this one, because they have won my business again. I hadn't been to this location in over a year because of my last visit with a cashier that kept rubbing his face and running his hands through his hair that claimed he had "social anxiety". Which made me wonder how he became a cashier in the first place. I was made to feel bad that I called him on it by other staff that I preferred he not touch my food. If a bartender walked up to me, and I ordered a margarita, then they walked away wiping their face and running their hands through their hair, I wouldn't want them touching my drink, straw, or lime. Today's visit was completely opposite. The cashier was better. But, the line staff was fan-effing-tastic. I was in the restaurant industry for 23yrs, and these guys did it right. Kudos to your line staff for their efficiency and positive attitudes. It's rare to see that in fast casual concepts nowadays. Just look at Chipotle, Subway, or CAVA. Thank you for your great service, presentation, and food! I'll be coming back."

"Let's start off with Potbelly's is one of my favorite sandwiches places. Consistency is key. However, this location was off...maybe it was isolated to the say. But my tuna sandwich was cold...how when it goes through a toster oven? The person adding condiments didn't understand the request of others as well as myself. Order soup and wasn't given a spoon and there wasn't any out to retrieve myself. I'll continue to eat a Potbelly's but not sure if I will be giving this particular location another try."

"We love Potbelly and visit them when we find them! This location was just ok. Employees were friendly. But sandwiches were a bit lacking with meat and cheese. Much skimpier than usual. Added ingredients were plentiful including lettuce, pickles and peppers. Sodas were fizzy with ample soda syrup. Bathrooms were clean. Tables were sticky and full of crumbs. It was hard to find a clean table to sit at and enjoy our meals."