Papa Johns Pizza 9038 West Broad Street, Richmond, VA 23294

"I love Papa John's Pizza! For a chain restaurant, especially fast food type, it is the best! On this day I was picking up four extra large pizzas for a church event. I think it took me longer to order them over the phone then it did for them to make them! They had all for them made in under 15 minutes!"

"I felt very satisfied with how the staff treated me upon picking up my pizza. They were obviously getting a lot of orders in but still were attentive and friendly! Great job. And the pizza was delicious;)"

"Ordered a pizza two days ago with toppings on half of the pizza. The majority of the toppings were on one slice of the pizza. Tell your employees if they don't like their job to go somewhere else and work. But if they are going to stay there than please take pride in what they do and do it properly."

"Extremely disappointed. We got a NY style pizza. It was delicious until we got to the hairs baked into the pizza. Living on a fixed income in these high inflationary times it is a SPLURGE for us to get pizza, especially the expensive NY style. We will stick with Italian restaurant pizza in the future. This was a disgusting experience. Delivery was very fast and the driver was very friendly but that is not reason to order any further food from Papa Johns."

"I really hope this location goes out of business. Tonight was the final straw for me with this location, I ordered a simple NY style triple cheese pizza and was sent a large pepperoni pizza instead, called the manager and kindly asked to have it remade, she says there will be a 45min-1hr wait...cool. An hour goes by I get the pizza and it was ANOTHER large pepperoni!! So I called back this time and requested a refund, the manager proceeds to ask me in a very annoyed tone "why are you asking for a refund??! I added triple cheese on the pizza" like excuse me??! You're getting mad at me because you couldn't put your last two good brain cells together and make a simple cheese pizza on thin crust?? Lmaoo anyway after I told her she messed my pizza up again there was a long pause and she proceeded with my refund. NEVER AGAIN!!!"