Dunkin' 900 West Broad Street, Richmond, VA 23220

"I ordered online and when I got there, 30 people were standing outside. There was a sign on the door saying "mobile orders only" and the door was locked. There was only one employee working. He would come to the door, unlock it, ask for people's names in line (whoever he thought got there first), go back in the store and lock the door behind. Then he would take the time to make their orders and deliver them outside. I waited around for 15 minutes and then I left. This is completely unacceptable business practice and I don't understand why the doors were locked. They lost my business for life. If you do not have the employees to open your store, then close it. You don't operate it like that and leave people standing on the streets."

"I mobile ordered here with the intention of sitting in the dining area while doing some work only to wait 25 minutes for my order outside because there was only one employee working on free coffee Monday and they weren't letting anyone in. They're usually understaffed but never like this. I wish there was a way to tell this was happening before I ordered, otherwise I wouldn't have bothered. Management needs serious help. You need at least 3 employees in the store at once."

"Worst service of my life. I ordered mobily at 1:58 pm and did not receive my food or drink until 2:30. After asking multiple times for any updates on my order (and seeing people who ordered after me get their items), I took it upon myself to get my drink before it melted while waiting for my food. Both workers were extremely rude when I was nothing but understanding. On top of that, the woman behind the counter sat my food on the mobile area very aggressively and did not have any reaction when I said "Thank You". Never coming here again."

"Coffee was great. service was awesome. wait time was in the way though cuz they had 1 person opening by themself doing everything"

"ordered from Uber Eats. The food was horrible, wrong cream cheese on my bagel, hash browns barely cooked. None of this was the drivers fault. I called the store to address a refund and they hung up on me twice. 0/10 this has nothing to do with UberEats, this dunkin’ is just awful"