Frost Gelato
11800 West Broad Street, Richmond, Virginia 23233
About the Business
Frost Gelato is a charming bakery and cafe located at 11800 West Broad Street in Richmond, Virginia. This delightful store offers a wide variety of delicious gelato flavors made with high-quality ingredients. With a cozy atmosphere and friendly staff, Frost Gelato is the perfect spot to satisfy your sweet tooth cravings. Whether you're in the mood for a classic flavor or want to try something new and exciting, Frost Gelato has something for everyone. Come visit us today and treat yourself to a scoop of creamy, decadent gelato!
Photos
Hours open
Monday:
12:30 - 21:00
Tuesday:
12:30 - 21:00
Wednesday:
12:30 - 21:00
Thursday:
12:30 - 21:00
Friday:
12:30 - 22:00
Saturday:
12:30 - 22:00
Sunday:
12:30 - 21:00
Reviews
"Never, ever, ever will I go there. Two girls the most rude server girls ever. One even wanted to instigate These two employees are disgusting. Stay away. One was cleaning up front, the other came out furious from the back. 5 customers waiting. Was completely derogatory to the customers waiting - said she wouldn’t serve them because he used the response “whatever”Girl cleaning up even gave customer the finger. Disgusting - I will never step foot of that establishment ever again. Will recommend anyone I know, to never walk in again with those two girls in either (night of feb 4th). Good riddance to the thugs -"
"I agree with all the previous reviews regarding the customer service being horrible. The store is run by teenagers who have never had a day of customer service training in their lives. The gelato itself looks much more appealing than it tastes. Today I visited because my children wanted ice cream. We have been several times solely because it’s in short pump town center and they always order the same thing, a scoop of the bubblegum gelato. Every time they top the gelato with a piece of bubblegum. When we went today the teenager at the register charged us extra for the bubblegum topping. I explained to him that we have never been charged for the bubblegum as it is bubblegum gelato. He said they have to charge for the topping even though I have been there many times before and it’s never happened. Being that I am four months pregnant I did not have the energy to debate him over bubblegum but all in all a terrible experience. I recommend going across the street to gelati celesti. Their selection is better, customer service is excellent and their gelato just tastes better overall. Including a picture of the bubblegum they charged 1.00 for."
"Delicious! Rich, creamy, and so smooth. Free samples available. So many awesome varieties to try. Myself and the kids loved it. We stopped here twice during our stay and highly recommend it. Dark chocolate and hazelnut are a winning combination! I do have a flavor recommendation for you: rice pudding!"
"Had a wonderful experience walking into the Frost Gelato this afternoon and was greeted with taste samples. Was excited to see the combo hot chocolate milk cup with gelato filling. It was super rich and more then I could eat but perfectly made and presented. The store was full so we had to sit outside but was happily given waters after sitting down and checked on by a staff member. Very positive and respectful people working here."
"Amazing Gelato and friendly staff. Employee greeted us and asked if we wanted any free samples. Explained all of their options and sizes to us. Offered a taste of the flavor I ordered to make sure I liked it. Gelato was delicious and flavorful. Employee walked out with a tray of water and offered us some while we ate. Nice atmosphere with videos showing how their Gelato is made. Watched them help a lot of guest kindly and patiently every time. Would recommend to anyone looking for a great treat."
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