Cunningham Brothers Auto Parts

"We were in told by General Motors to use Cunningham Brothers to get two hard to get parts that we had on backorder for months. At first we had issues with our order but in the end they did get our parts for us."

"Very disappointed in this business... When you call the automated phone service tells you how they pride themself for being in business since "1981". We have been in business since 1980 and the majority of our parts are purchased with them.. We purchased a motor 5.3L installed it within a few days of receiving it. Motor had no compression and when we called to get another we were advised a warranty claim would be started and we would be called in a couple of hours.. We waited all day for no phone call. We called back and was put on hold twice. Then we finally got a phone call from a warranty company. Now we are being put through the LONG drawn out process. BEWARE!!!!! Cunningham doesn't warranty any of the parts they sell!!! Cunningham doesn't stand behind the parts they sell!!!!!! CUNNINGHAM relies on a warranty company to do the dirty work...."

"I recently purchased a vehicle from a private online seller and had some unexpected major issues with it immediately. The issues totalled more than I purchased the car for and wanted to invest in the vehicle. I was left stranded. I researched my options for reselling the vehicle, but realized the title had not been transferred correctly before it was sold which created a delay... Long story short the owner, management and the employees of Cunningham Brothers went ABOVE AND BEYOND to assist me... They were extremely kind and patient! They brought me food and water in the scorching heat. They even assisted me on their days off. They also offered me the highest salvage price on the vehicle. I've purchased parts from them in the past for other vehicles and am a repeat customer. I HAD to review on this particular visit though... Throughout the frustrating and embarrassing experience they EXEMPLIFIED top-notch, excellent customer service!!!!!!!!! Thank you to all your employees. Sincere gratitude. Sorry for any inconvenience, and thank you for stepping in as family. I HIGHLY RECOMMEND CUNNINGHAM BROTHERS!!!!!!!!!!! They're about people. They reminded me that kindness does still exist in this world."

"I purchased a mirror for my car and the order was simple. Received my order and they sent me the wrong color. Called back and I was told by the same person who I ordered the part from that they did not have the color I needed and that I could easily buff the color off and repaint it. If that didn't work to let them know. I was so shocked on such poor customer service I called back, only to find out that there were three of the color I needed in stock. I asked to speak with the manager and it eventually was resolved. It was handled unprofessional by the employee and the manager for a business that has been in service so long. This was my first purchase but also my last!"

"Purchased some seats. They were very upfront on the condition, took photos and explained in detail the defects. Open and Honest. Shipping from VA to MN was fair. They were packaged in a ton of bubble wrap then in black waterproof wrap. Very professional and customer service is 10x better than what most big box stores offer."