The Home Depot 4176 Franklin Road Southwest, Roanoke, VA 24014

"Ridge stuck it out with me while he cut 8 shelves for me!!! Lavera also was super helpful!!! This is after I left Lowes across the street throughly disgusted with the complete lack of help I received! Take it from me Home Depot is where it’s at!!!!!!!"

"When employees tell you they don't have multiple things and you go a few isles down and find everything for flooding. Workers need to take another walk through of the store because it's not the first time I've been told they don't have something yet I find said things myself by using the app. It should not be this difficult to ask for help finding something. I don't even bother asking anyone for help anymore because it's useless when they are talking to each other and just tell you they don't have it so they can continue their personal conversation. Not the first time this has happened over the last few months. I'm changing stores to one that actually wants to help customers."

"Typical hardware store. What makes the difference is customer service. Unfortunately, this Store falls short. If you're looking for an item that is advertised online but not on the floor, good luck trying to find a knowledgeable person to help you. Everyone simply directs you to someone else. And when you finally get to a person who supposedly can help, they are tied up with something wise. Not customer friendly at all."

"I have shopped at home Depot for years. Always had a good experience. That is until I needed a few appliances. Bought a fridge and the whole process was a disaster. Should have learned my lesson but I didn't so when my washer broke I went and got a new SET. Put it on my home Depot card and delivery was scheduled. All is good right? Nope. This happened on September 13. After 5 days with no washer, delivery crew shows up with two dryers no washer. The set was ordered wrong in the store by the employee. That's okay. People make mistakes. Kept one dryer and sent the other one back with the delivery crew. Called the store to get them to bring out the washer and they told me it would be over a week before I could get it. That was unacceptable. Called Lowe's. They had both in stock and could have them delivered the next day. Called home Depot back. Told them to come pick up the dryer and cancel the order. A week went by. Nobody showed up two weeks went by. Nobody showed up called home Depot set up a pickup date. No one showed up on that date. Call home Depot back. They set up another pickup date. Nobody showed up. Finally, after the 3rd attempt, the delivery crew showed up to pick up the dryer. The date is now November 16th. The dryer sat in my garage for 3 months waiting for them to come pick it up. Meanwhile, the washer and dryer are still on. My home Depot account. Said that it would be credited once they received the dryer. It is now December 1st and it is still on my account and when I call home depot to speak with someone they put me on hold and hang up. If you were thinking about buying an appliance from home Depot, think again. I will never purchase a another appliance from any home Depot again."

"The manager with the Scottish accent and the white beard was amazing 10/10, definitely a perfect example of what a manager should be. Helped me out tremendously with a dryer cord after I had a bad experience with a salesman. He should get a raise."