Hart Motor Company 1341 East Main Street, Salem, VA 24153

"The Service center is the worst ever! You call to get your new Truck inspected with there so called free inspection when you buy a vehicle there. I get put on hold for over 5 min and all I get is the receptionist saying hold please! She say a million times a day! So sad they can’t service what they sell! So Done with them ! Rick Householder"

"From the moment we arrived to look at vehicles we never felt pressured. In fact, we left and came back a week later to make sure that was the truck we wanted…The vehicle we purchased was a fair price and was discounted a bit as well. Buddy the GMC manager and Johnny our salesman were awesome! I can’t say enough pleasant things about them. Even AFTER the purchase, we had a few questions and they responded promptly, even looked into a few things for us without hesitation. In an age where most prefer not to have to go to the dealership because of a dreadful experience—not here, we enjoyed the car experience and wouldn’t dare to think to go elsewhere! Here, you are treated like family. From the upper management to finance personnel to salespersons; everyone was very friendly and down to earth. We were shown respect and that speaks volumes coming from a minority group. In all, if you’ve been treated harsh or inferior elsewhere and have a disdain for car salesmen, then come to Hart Motors where they actually value their customers and make the car buying experience wonderful!"

"Woody agreed to look at my father’s truck, which my mother needed to sell after he very recently passed away. Upon my mother meeting Woody, he immediately demanded the keys and began to tell her how terrible the paint was on the truck (it certainly is not). Then he took the truck down to service, and returned to very rudely offer to tell her all the things wrong with the truck. Unbeknownst to this man, my mother had already had the truck looked at and knows exactly what needs to be fixed on this truck. I’m appalled that this salesperson, who knew my newly-widowed mother’s circumstances, would come at her in full on car salesman mode. I understand this is a business, but if you can’t resist the urge to lowball a financially strapped widow, please don’t attempt to “help”. He couldn’t be bothered to show any kindness or compassion, and completely wasted her time. I will not be recommending him to any of my colleagues or friends."

"I had a terrific buying experience with Craig Bell. He is very knowledgeable, quickly responsive to all inquiries, just a very helpful salesman. No pressure, no gimmicks, very personable. Hart Kia evidently strives to satisfy its customers and to be attentive to their needs. Will be a pleasure to do business with Hart again."