BurgerFi 385 Merchant Walk Square, Charlottesville, VA 22902

"The floors were sticky, the tables and chairs were dirty, the food was expensive but underwhelming. After waiting half an hour, the burger buns were cold, the burger patty was paper thin, and there wasn't enough sauce. The fries also weren't great though they did at least arrive hot. I think the issue is that they were fried in old oil as they had a strange bitter taste. I didn't have my service dog with me at the time so I can't speak to how she would have been treated, but I do know I wouldn't have liked her laying down on those floors."

"Unfortunately the food is just not good. It’s edible, but not worth the price. The fries were so soggy that I ended up having to put them in my own oven at home to crisp them up. The burger is nothing to write home about, pretty standard, but poorly presented. Sloppily put together. The lettuce on my burger was wilted with a rotten piece. I won’t eat here again, also they don’t have any tops for their cups."

"The burger was amazing! I’m very picky but this was delicious !! Kids menu has many great options! But today only 2 guys were working! I personally wasn’t a huge fan of the fries but my family loved them !! It took around 30 minutes for the food which isn’t bad considering it was only 2 guys."

"Fast food my A**. It 10min to be greeted, a long 5 min to take order and then waited 22 min to have an order for three walked to the table with 2 trays under the try with meals on it. We had to sort through the food. Better yet the burgers were dry, onion rings were tasteless, fries warm, and atmosphere what atmosphere. Being able to here the conversation of three workers about last nights date or wanting to find another job, or just standing around while we waited and customers at the counter now going through want I just went through. I told them it’s going to be awhile."

"I only got the Urban fries and the key lime concrete this time — but man, was it good. I mean wow I didn’t know what I was missing. Though I didn’t have a burger, I’ll definitely be back to try one of their specialties as they looked very good/fresh. The urban fries came with Parmesan and garlic aioli, and the aioli is definitely the star of the show. The key lime concrete is basically key lime pie mixed into a vanilla custard (tastes like ice cream). It is delicious, affordable, and just small enough to be a nice treat. I definitely recommend coming here - great service and great food."