JOANN Fabric and Crafts

"Still lots of Christmas and Holiday items available. Love that I can get supplies for all my crafts here with a wide selection for all crafts."

"It was great as always. Wonderful merchandise to choose from and help to find items you are looking for. The Christmas displays were great. Lots of Gnomes I felt like I was in Gnome heaven."

"This location has a *huge* variety of all things fabric and crafty. The staff are great - friendly and helpful. However, the store itself is cluttered, completely crammed with shelving units and boxes of things to be stocked in the middle of the larger aisles. The sheer volume of items is overwhelming and somewhat unpleasant to navigate through, and visually oppressing...almost like walking into a hoarder situation."

"I stopped by this store to purchase two sheets of 4.5’x11’ fabric. There were two people helping me in that department, and I explained at least five times what I needed. One of them was new, and the other one had to explain to her how to cut the fabric. I then took the fabric up to the register, and I noticed that they only gave me one sheet that was folded, so I had to go back to that department and ask them to cut another one for me. After she did that, I took both of them to the front of the store and paid for them. I then drove 20 minutes back to my office, unrolled them and saw that she cut two 4.5’ x 33’ sheets. Even though I told them several times I needed 4.5’ x 11’ sheets. I was very frustrated, went back to the store and explained it to customer service. She apologized, but then she directed me back to that department because they had to remeasure it. I told her that she gave me the incorrect lengths, but she didn’t apologize, instead just told me that she would cut the correct lengths for me. I told her that I just wanted to refund, so she unrolled everything and told me that there was in fact 11 yards of fabric. I explained that I’ve never wanted 11 yards, I wanted 11 feet. Still, no apology. The manager then came over and suggested that I was partly at fault telling me that they normally work in yards, and that this was a lot of fabric to take back based off of a miscommunication. Before I purchased everything I even showed them a diagram and explained that I needed two sheets to cover most of a 10’x10’ frame. I just don’t understand how they could interpret that as “I want two sheets that are 4.5’x33’ to cover most of the frame.” Just a waste of time coming here."