Taco Bell 1158 5th Street Southwest, Charlottesville, VA 22902

"This place is poorly ran. The night crew do not know how to run a drive thru. They keep telling people they can't order and can only help people delivering food for Grubhub, Ubereats, and Doordash. And even if your a delivery driver, after waiting almost an hour in the drive thru your told they didn't make your order yet and you have to circle back and get in line. This place needs some training or additional help for nights. Very very poor service"

"I had the chicken burrito with the ranch sauce and it was the yummiest thing! So very pleasantly surprised that I'm a huge fan of their fries as well. I'll be back. The team members are nice as well, very professional and attentive."

"I came here 45 minutes before closing with my wife and kids in the car. Looking for some food on a road trip, only thing open. After being told that we could only order through GrubHub, Uber eats or DoorDash, while waiting in the drive through. We tried to speak to the manager and still order through one of the apps, but he yelled at us and cursed at us. His name is Richard and he sarcastically told us to talk to the manager or whoever the superior is. In my reasonable view this behavior from a manager is not acceptable. I know there are videos as evidence of this incident and I urge a manger to look at this. Customers should not be treated like this. This review is hopefully the first part of remedying whatever issue among your staff caused this. Somebody needs to reach out to me directly and let me know that something has been done as a result of this."

"I placed an online order for pickup at the drive through. When I got to the drive through I was told it wasn't ready and was asked to pull into the parking lot and they would bring it out. After about 10 minutes I went into the store to see what the problem was and I could not find anyone working in the front, but did see my order sitting on the counter. I confirmed it was my order on the ticket and took it home. Every single item was wrong, even the sauces. And not a little. Completely wrong types of food. The food itself was inedible. The potatoes were so hard and dried out I can only think they were left from the other day and I could not choke them down. Total waste of time and money, this store should be ashamed."