Burns Auto Repair 112 Burns Lane, Hot Springs, VA 24445

"I was stranded at the top of a mountain 20 minutes away from here with one bar of cell service and called here in hopes that they would be open. Roy answered, and while they would not be open by the time I found a tow service through roadside assistance, he gave me the number to a good local tow service and hotels. While I was still figuring out what to do, he actually called me back saying that his son just so happened to be driving through the mountain and could take a look at my car. His son DID ARRIVE and not only did he look over the car and said it looked okay to drive, but he ALSO took the time to teach me a certain way to drive my car to avoid the issue happening again. This was essentially a GODSEND because my home was 2.5 hours away. Made it home safe and sound and if for some reason I ever end up broken down in Bath County again, I know where I'm going."

"Great people over at Burns treated me like family. I will go back to them."

"I had just moved to the area and had no idea where to go for tires and inspection. I looked up auto repair garage's and found Burn's auto and decided to go there. Although they didn't have my correct tire size they never stopped looking for me until they found a place that could help me that very afternoon. It was great customer care! I appreciate them very much!"

"My 2020 SUV has all the latest electronics. Except when we’re in Bath Co, Va, it won’t start, there are nine! error codes and the emergency brake is locked on. My dealer is 1.5 hrs away and did all they could on the phone for this warranty problem. I called the manufacturer’s road assistance line who asked me if I was safe several times but could not find a tow anywhere in their warranty network. Having had a great experience with our local Burns Auto Repair in the past, I called them for help. About an hour later, Austin Burns stopped by my house with a scanner to release the brakes and referred me to Jerry’s Wrecker Service here in the county who called me and said he’ll get it to the dealer before lunch tomorrow. Austin and Jerry represent the best of personal and professional services in the rural parts of America. I highly recommend them if your technology gets away from you."

"I'm from Indiana and I drive all the way over to let Burns handle my baby. Shelia was a farm truck when I got her and she is now and was looking like she was on her last leg but to the efforts of this awesome Auto Repair she lives on and fiercely for an affordable price. A bonus are the people behind the wrenches are all Fantastic Humans and also hilarious and charismatic."