Chick-fil-A,

15275 Creativity Drive, Culpeper, VA 22701

"They have some issues with service. Drive-thru can be really long to get through 20+ minutes and you have to hope your food is correct so check everything. Inside is either on it or not. For instance (when they are not doing well) I had a mobile app order that asked for a table number except most of the tables do t have numbers as they have been removed. When they did bring my food to a nearby table they didn't bring my drinks and then never returned with them so I had to go up and get them. Other times when they are doing well inside it just rolls. I assume this may be related to short staffing or maybe new staffing but this type of service (drive-thru and inside) has been like this for awhile now."

"One thing I notice about this place compared to others is the food is never warm. I've lived in culpeper for 3 years, I go at different times of the day it's always just below average and has been since I've been going here. They only fill the fries half full. The milkshakes barely half full. I much prefer to go to warrenton or manassas then go here."

"Sep 2023 UPDATE: This is my PSA - do not, I repeat, do not order the new Honey Pepper Pimento sandwich! (You can thank me later. ) whomever decided to create this horrible horrible sandwich, and actually add it to the menu should be fired, immediately. Did they hire someone from the bud light marketing team??!! They messed with an original to the detriment of their somewhat solid reputation for fabulous chicken sandwiches. In addition, the last two visits to store no. 2896 the fries have been warmish, soggy and limp. The floors were even a bit dirtier than ever. I actually had to pick up a smooshed fry on the floor that was right beside my seat. The guy walking around cleaning the tables just kept walking on by all the trash on the floor. UPDATE: (New photos added) The newly remodeled Chick-fil-A in Culpeper has redeemed itself! The consistent staffing there is always friendly and it feels like you're talking to a friend! The food, specifically the fries, are finally back to normal. Fresh and lightly salted. There was a very brief time when the deluxe chicken sandwich didn't have lettuce, but I believe that was a national scare of bad lettuce. The deluxe chicken sandwich has been worthy of its name; nice thick, juicy breasts with fresh toppings! The playground is always clean and in top shape. Very happy with our last several visits! So here's the deal. I love me some Chick-fil-A! However, the last two visits have been very disappointing. The next to last visit, the fries were no better than fries that had time to cool and were limp and soggy. Moreover, they weren't even salted - which seems to be a new trend for the Culpeper Chick-fil-A, unfortunately. So, my wife left a complaint, via the corporate customer support link, and Chick-fil-A decided to give us a free round of fries. (Which is odd, don't you think?) We decided to give it another try. Armed with our free fries promo coupled with reward points, we had ourselves another almost-free meal. Here's what happened... We ordered our meal via the app around 1120am, so you'd think the fries would be fresh and hot. Nope. They were cool-ish, soggy, and not salted. After begrudgingly eating the fries, I started on my spicy chicken deluxe. I thought there was no way Chick-fil-A could screw up one of their flagship sandwiches! Wrong again!! 3/4 of my sandwich was nothing more than fried batter. Literally, the last two and a half bites were chicken. So very disappointing. And to completely ruin the meal, my two sons (2 and 3 yo) love getting fruit cups as a treat (although my 3 yo doesn't like blueberries so I eat those) and to our surprise, the fruit cups were only half full!!! Is this how Chick-fil-A rewards their customers??!! Lately most of my food-related reviews have been negative so for my family this seems to be a trend in the wrong direction. For the rising prices of a meal, and consistent lowering of quality food from Chick-fil-A, next time I'll go somewhere else or just eat at home. The only reason for two stars is they finally started putting less ice in your drink. C'mon, Chick-fil-A... you can do better. You HAVE done better!"

"Worst experience at chickfila. Most all chickfila stores are great fast service. And good food. But this one unfortunately was not the case. The store need improvement. Order 1 gallon of sweet tea and 1 bag of ice. Over 35 minutes of waiting, I had to go and had to ask for them to just return this money so I could be on my way. Seeing large teas being filled along with ice and other food going out. Got the return with no apologies just here you go. Needless to say very disappointing."

"This is a general review of the many Chick-fil-A I visited. All Chick-fil-A establishments are above average to other fast food establishments in all categories. Comparing to each other Chick-fil-A, there are some that are very good while others are below the “Chick-fil-A” standards."