Five Guys,

6541 Backlick Rd, Springfield, VA 22150, United States

"Ordered via the easy to app. Everything was ready when I showed up. They dropped the fries when I checked in so they were nice and hot for the ride home! Always the best, friendly service, clean restaurant and delicious food!"

"Online order pick up. I followed the instructions given. The customer service was abhorrent. I waited 15 minutes to be acknowledged (it wasn't busy) and was finally given cold food. Got to the car and realized the meat was undercooked and cold, so I went back in. I let the person working the grill know that my burger was cold, like undercooked cold. They immediately got hostile and aggressive, saying "did you let us know you were here? No! That's on you!" I was hoping for a remake or refund, but I didn't even get a chance to ask before the employee got so aggressive and overwhelming that I left. In the parking lot the bag exploded and the burger ended up on the ground, so I sucked it up and dragged myself back inside to ask for a refund. Three employees were leaning against the counter behind the register as I approached. They just stood there smirking at me until I asked if I could please speak with someone. The person who I'd spoken to at the grill came over, and very sarcastically asked how they could help (very fake, syrupy-sweet, and incredibly rude). I asked if I could please get a refund. They got defensive and scolded me that "[they] would have remade it." There was absolutely no indication of that, which I told them. By this point I was so completely and thoroughly embarrassed and belittled that I just wanted to go home. They quickly processed the refund, and I thanked them and left. I was never impolite or unkind in any way. I was a food service manager for years, and I make it a point to treat people the way I wish I'd been treated. I'm honestly appalled at my experience. The employees weren't just unkind, they were deliberately mean and nasty. I was a weekly customer, but after that I'll never be back. Please treat people with kindness."

"The fries are out of this world. The burgers are great. The portions are generous. Refillable drinks. Clean place and friendly staff. Available parking spaces. I totally lived my experience there."