Pep Boys

"I took my vehicle in for an oil change and figured I’d spring for an added BG service to make sure things were clean in my older car. Carlos was awesome at keeping me informed and Edward, the tech taking care of my vehicle, was very thorough with everything. There were things I knew I needed to keep an eye on but after having my vehicle serviced, I realized there things I hadn’t been thinking about. It was a great experience all in all."

"Great service! We walked in close to closing time and Aaron was happy to help. We were on a road trip and got an alert for loss of tire pressure. They happily pulled our car back and checked all the tires for leaks, luckily found none, and filled all our tires with air!"

"From the phone call too make an appointmnt, to the picking up my car was absolutely great. I highly recommend Pep Boys. Especially the service center located in Winchester, VA @ 2001 Pleasant Valley Road. My brakes were not function correctly. I was in a long trip from NY to NC. I could've easily been persuaded to replace a master cylinder or a brake line... They thoroughly examined the car and determined it was air in the lines. Was genuinely excited to pay the $77 for the repair. I'm 5hrs down the road and over 2 days later and the brakes are working great. Thank you Pep Boys for your great service that came with integrity, efficiency and quality. All the best. Kevin"

"Took vehicle in for inspection, failed!! My brakes have rust and my tie rod end has “extensive play” in it. I’ve never seen someone under my hood for inspection for one, I understand checking the hood latch. But was informed they must check my fluids in order for me to pass inspection (since when?). Ever since my car has exited their shop, it makes a terrible knocking noise upon starting it!! I refuse to bring my vehicle back there to have it inspected again for fear that I may not make it back home safely in my vehicle. Plus I’ve never heard of having to take my tires off for inspection that i now supposedly have to take back to have them “torqued “ again!?! Get real mechanics in there, until then your aren’t nothing more than a little tikes play mechanic out here messing peoples cars up just cuz you think we’re going to pay you to fix it!! $805 brake job (just front brakes and one inner tie rod) that my mechanic is fixing for $291!! Y’all need to stop trying to take advantage of people, period. Word of mouth gets around fast and I got a big mouth!!! My mechanics going to look at my car this week and find out what y’all did to it and I’ll see y’all in court!"

"My wife took her vehicle to Pep Boys in Winchester. Devin helped her and she was going to get an alignment done after getting new tires. So I give them a lot of credit because they did not try to sell her something she didn't want. Instead they came back and said that the machine said that the alignment was not needed her alignment was fine. So instead of charging her for an alignment she didn't need one. Nice to see they're still honest people and Devin is one of them. Taking my car there are several times and never had a problem always honest and fair."