Massage Envy 283 Swedesford Road, Wayne, PA 19087

"I walked out the other day at 11am after waiting for 45 minutes. I had a 10:30 facial appointment, which I showed up 15 minutes early to because that was my instructions. My therapist did not show up and I had no communication from the front desk until I asked what was going on, they said she would be there in 5 minutes (at 10:40) then they failed to give me any update for the next 20 minutes. I’m most disappointed that I’ve been a member for 7 years. No one ever called to apologize or make it right. I’m canceling my membership."

"Ashley is the manager at Massage Envy at this location. I made an appointment for a deep tissue massage. The person who provided the service was not qualified to do a deep tissue massage. I requested a full credit for the massage service. Ashley agreed to do this. After going to another Massage Envy location near my home, I find out that in fact I was charged for the massage service. I am very upset that I was told that I would get a full credit but did not. I definitely would never go back to this loacation in Wayne, Pa. to get another massage. She said one thing and did not follow through with the credit. I have been a customer at Massage Envy for at least 10 years and never have I been treated this way."

"Visited from out of state and had Michael as my therapist. I lucked out! He was absolutely fantastic, very knowledgeable and highly skilled. Definitely recommend if you don't have someone in mind. I've had a lot of massage in my life and hes among the best!"

"I received a fantastic massage by Michael on 1/30. It was the first time I'd been to this location so I was a little tentative about the level of expertise. Michael provided an outstanding therapeutic massage. The gals at the front desk are friendly and professional. I even got a follow-up message to help me transfer my membership to this location. What a great welcome to Pennsylvania. Thank you so much, Michael, Melissa, and front desk staff."