Massage Envy 680 Washington Road, Pittsburgh, PA 15228

"This location messed up on scheduling 3 times, and I joined not even 3 months ago. What is the deal with management here? I love the Massage Envy experience but I think I may have to find another. THIS IS MY SECOND BAD REVIEW OF MT. LEBANON MASSAGE ENVY. THEY CANCELED MY APPOINTMENT FOUR TIMES. NOW THEY REFUSE TO GIVE ME MY MONEY BACK AND KEEP CHARGING ME UNLESS I SIGN A PAPER SAYING I DON'T GET MY MONEY BACK!! COMPLETE RIP OFF AND A RUDE MANAGER!!"

"Very unprofessional. You find you perfect therapist and poof gone. Had a session with another for 3 weeks then 4 days before “he changed his hours and cannot honor the appointment.” Please do not ever sign up for their membership, it’s the laughing stock of massage community!"

"Sometimes it can be difficult getting an appointment due to full schedules. Staff are great at making you feel comfortable and relaxed. They tend to what you want/need the most. My therapist does a terrific job on massaging my back and working with me on my problem area."

"My husband had a 90 minute massage at the Pittsburgh, Mt Lebanon Uptown Massage Envy with a therapist who was covid positive on her test the next day. I found out that she cancelled my sister n laws massage the next day because she was sick and having a covid test. Evidently she was living with a covid positive person and still made the choice to continue to treat clients, knowing she was exposed. Adding to that, she knew my husband was scheduled for surgery the next day and still said nothing. No one called, ever, then when I called was told they are not required to do contact tracing. Not hard to trace a repeat client whose phone number is readily available. I requested a refund, but was told no. Now we are quarantining to protect our grandchildren. Cancelled our contracts, lost $1700 in massages paid for when they were closed (another rip off). This place is not advisable. And never sign a contract."

"I had my first experience with a Massage Envy today. I didn’t know they are not full-service day spas without locker rooms, robes and slippers. You change in the massage room and sit in the relaxation room in your street clothes. The oil seemed thin and not very fragrant. But besides those issues, the experience was relaxing and very nice. My masseuse India was very good and the front desk staff very friendly. It’s a different experience than a typical day spa massage which is fine if you know what to expect."