Dunkin' 471 Putnam Pike, Smithfield, RI 02917

"I just went through the drive thru at 8:20 am and only 3 cars in the line. The girl finally spoke in the speaker after 3 minutes of silence with “sorry I was making all the food what can I get you” and when I go to the window I waited a solid 5 minutes while watching 3 employees inside talk to each other while the one who took my order was making all the food and drinks. She gave me my items with a miserable look and barely spoke besides a “sorry.” She was absolutely miserable and every time I’ve gone in the past few months they either short change me or are rude and short with me. I work in customer service and I sympathize but these people are absolutely miserable."

"Everything you'd want from a Dunkin... in a gas station. Points for convenience. Atmosphere? They should probably but up something to separate the area off a bit more"

"i’ve been coming here since Oct 2022. Everyday i come in the same girl is complaining about being busy. she’s always in a mood and i believe she is the manager. i mean really. it’s work no one wants to do it. if you hate it that much quit. we as customers don’t need to here almost daily “ f this i’m over it” It’s work people. When she gets over weekend she put the sign up that it’s “drive-thru only” She miserable and if that’s what you want running your store i’ll go to the 18 others on the block"

"Just went to this location on 12/30/22 at 9:am I go inside there's a sign that says drive thru only no counter service I have a van that doesn't fit in drive thru so I left went down the road to Marylou's a bunch of landscapers in there talking about they left dunkin to this location has alot of problems-------- Just went back to this location On 1/10/23 and again it was closed sign says do to Maintenance but drive thru is open not counter and there's nobody doing any Maintenance I go to the gas station counter and said something that lady said they're doing it so they don't have to do counter that's not right again went to Marylou's"

"I have never employees that have been soo rude. I went thru the drivethru yesterday and ordered a coffee with two bagel twists and cream cheese. I got home and there was no cream cheese. I then went back thru the driveway and told them what happened and they made it seem like it was my fault that they didn't put it in the bag and they didn't charge me. Every time I go here there is nothing but rudeness and attitude. There is one nice middle aged woman who works there ...all the young ones have attitude. They should be Glad that they have a job in this pandemic"