Chester County Hospital

"Had a procedure done in the short procedure unit. Best hospital experience I've had since I was 9 years old. Everything from start to finish was efficient and professional. I had concerns regarding anesthesia. Everything was explained clearly, options presented, recommendations made, and I truly felt included in the process. The ONLY criticism is you should ditch the automated BP machines. They are notoriously inaccurate, particularly for larger persons like myself. Train staff on how to properly take a manual BP and get more accurate readings. Other than that, I have zero complaints and only positive thoughts about the whole experience."

"Excellent hospital. Courteous professional caring staff in every department. Maternity is outstanding. Personal family experience with ER dealing with a mental health crisis. All I can say is thank you all for taking care of this situation in the most caring professional manner. Excellent staff. He received a transfer and finally received the proper psychiatric care, and is doing very well. Highly recommend Chester County Hospital."

"Do NOT come to the Chester County Hospital!! Unless you are actively dying, you will not be taken seriously. We have been waiting 9 hours for my mother to be seen with heart attack symptoms. She was brought in via ambulance and moved to the main waiting room. She had to sit next to people actively vomiting for hours. She had an IV put in, IN the waiting room!! How is that sterile or sanitary? They drew two blood tests IN the waiting room. It was a very busy day BUT this is completely unacceptable. There is also no food or water available to anyone waiting for a loved one after the bistro closed. I was told to go to Wawa. Thank you for the suggestion but I don’t want to leave my loved one. Get it together Penn. Do better, Be better. I’m so disgusted! Never again, I’d rather take my chances."

"I had to have a dnc . I had to wait 4 hours in the waiting room as I was bleeding crazily from my miscarriage. Some nurses were empathetic. I had to ASK for hospital underwear and pads as I'm miscarrying throughout my whole stay. I asked to use the bathroom when I was put back in my room after several hours...I asked only once..the nurse plopped a toilet next to my bed and didn't help me. I called her back in bc I felt like I was going to pass out after i got up and was extremely nauseous...again i hadnt eaten all day and was bleeding heavily. She sat there and did not show any empathy just treated me like garbage and then walked out. I had one cup of water (again that i had to ask for..was not offered not one drink) as I'm sitting there contracting bleeding and not medicated. I had tylenol right before my dnc which was 2 hours before I got discharged from the hospital. I was not put to sleep for any of it. The doctors themselves were fantastic though and I am very grateful for what they did for me and how they treated me. Nurses were freaking terrible!!!! I lost a child and barely complained. The least I was expecting was clean sanitary items and some help. ! Thank God my husband was there bc most of the nurses were so unprofessional ...did not help AT all...and acted like my situation was above their pay grade."

"Thank you so much for taking such good care of my mom!! We took her out of Paoli and brought her to Chester County and she is so much better!! The Doctors were great and asked great questions. We now have her home and she is feeling so much better. The rooms are so nice as well. Everything is new and top notch."