Dr. Denise M. Arcand, MD 1079 Main Street, West Warwick, RI 02893

"When to see the NP on Friday for severe throat pain . She failed to run any tests other than the rapid strep and sent me home . Was more focused on pushing the hep b vaccine on me than actually helping me . Less than 24 hours later I was in the ER with 50 percent throat closure , peritonsillar abscess and pharyngeal standing and was admitted . Huge miss and could have been life threatening if it had ruptured . I will never go to this practice again. I’ve never been in more pain and she wouldn’t even listen ."

"I talked to the front desk of this office, two times on two days. The lady who talked to me was very rude. She was in a rush talking very fast, impatiently. She didn't listen to me at all on the first-day and drop the call. On the second day, she spoke with me 3-5 seconds and told me she can't understand me and ask me to come to the office to make an appointment indicating that I am not fluent in English. I am professor who teaches 100 of students. However, I made an appointment after a great effort. I forgot to ask her name, but this lady talked to me on the phone 1.15 pm on Sep. 21 and 2.38pm on Sep 20. Please don't keep this kind of mad people to communicate with public specially in a medical facility."

"Robin Masi, Physicians Assistant, is wonderful. She is qualified, listens, and acts upon any issues. I have seen her for many years and I am very pleased with having her as my provider."

"Dr. Adler who is the newer addition to the team is truly phenomenal! He has excellent bedside manner, is very thorough, explains things clearly and in a very understandable fashion to the average Joe, and you can truly tell that he genuinely cares. He has went out of his way multiple times to offer my mother next day visits. You can tell he tries hard and has compassion. I completely trust him with my family's care."

"I've been going here since I was a baby because Dr. Denise Arcand's father (Dr. Alfred Arcand) was my grandfathers cousin. I had ZERO problems until she took over and he retired! When I was in the hospital after having my son, Dr. Denise made one AWKWARD visit. Barely said anything, and then bounced. The only reason I've dealt with them being my son's primary care for the last three years is because the other tending Nurse Practitioners are fantastic. I love Robin, and the other man who's seen my son (only twice and I can't remember his name). My Biggest complaint? They don't open until 9- then they take a lunch from 12:00-1:30 but they don't ANSWER THE PHONE from 11:30-1:30! A two hour lunch break?! that's BULLSHIT. There's 3 secretaries! Why can't they alternate their lunch and answer the phone?! If you try to call between 9am and 11:30- good luck. The phones WILL be busy. If you get through after 1:30 you will more than likely be told there are no openings this late in the day. Well thanks, I've been TRYING to get in touch all day! This happened once after my infant son ran a 104 fever on a sunday and spent the night in the hospital. I was told to follow up with my pediatrician in the morning. When I finally got in touch with them around 2pm, they told me there were no openings - and then had the nerve to tell me to relax!! Relax?! My infant was hospitalized and stuck with a needle several times because of his 104 fever and I've had no sleep because I've been trying to get in touch with you all day and you want me to relax?! The women in the office that you speak to are entirely RUDE. One of them NEVER looks up from the computer to actually look at you! The woman on the "Answering service" is the worst of them all. So please, let me know when you're office starts running a little smoother. I would love for my son to continue to see Robin, but i'll gladly tell the rest of your staff where to go on my next visit. Oh wait- there won't be one. You just lost a patient of 27 years. PHENOMENAL job."