Healthmark Foot & Ankle Associates

"I work in the healthcare industry, and I'm aware and supportive of the fact that a $100-$200 cancellation fee is standard when a patient cancels too close to the date of a procedure. Requiring 1-2 weeks advance notice (or in rarer cases, up to 1 month) helps protect providers by making patients think twice about no-showing or canceling last minute without a good reason. So when something unexpected happened in my life, and I had to postpone my procedure a full FIVE WEEKS in advance, I was expecting the office staff might say something like, "Thanks for the heads up this far in advance. We hope everything is ok. Please let us know when you'd like to reschedule". Instead, 3 days later I received a $250 (!!) cancellation fee. When I called to see if it was a mistake, I was told they have a 45 day (!!) cancellation policy. I explained that my mind was swimming the day I signed the surgery form, having just made the decision to have surgery. I wasn't focused on scouring the fine print for potential "gotcha" terms. I also explained that I could find no mention of it on any of the signed paperwork that they shared with me. I then asked (two different staff members) if they'd consider waiving the fee. Their response was something along the lines of, "You signed the paperwork, you agreed to the terms". I told them that I liked my doctor and that I wanted to remain a patient here, but that they'd likely lose me if they couldn't offer me this one-time courtesy. "We can't do that. We have your signature. That's just the way things work. Goodbye sir". It's unfortunate because this is a case where the best ethical decision would also have been the best business decision. Even if they didn't want to do the right thing for the patient, they could have done right for the practice (by preserving the revenue from my surgery, my follow up appts, orthotics, family/friend referrals, etc.). All they needed to do was correct an objectively questionable, poorly communicated policy."

"Complete rip off. Charged me $165 twice for applying a dab of ointment to my foot during my two visits, which wasn't covered by my insurance. This was on top of charging me for the visit."

"Dr Romansky is a miracle worker!!! I had viscous pain in both my heals from Spurs and I could barely walk. He got me back to 100% pain free and back to running and CrossFit. I also experienced a big toe injury twice and again just amazing experience!!! He is simply amazing!!! Full of energy, fully of life and full of knowledge. His staff is also awesome. They are friendly, caring and don’t leave you sitting around in waiting rooms for endless amounts of time. The office runs like a machine but also with a lot of care and warmth. FIVE STARS ALL DAY FOR THIS GROUP!!!!! ❤️"

"I recently had foot surgery performed by Dr. Soondar with consultation from Dr. Romansky. I have found that they both take tremendous time to explain medical details with their patients. The staff in the media office has been outstanding. I would highly recommend the doctors in this practice."

"This office is completely unprofessional, receptionist (blonde hair, middle aged heavy set woman) told me the doctor is “in a mood”. Staff is incredibly rude and not compassionate. As a medical professional “being in a mood” is utterly unprofessional and a huge turn off for me and my family. I WOULD NOT recommend this place to anyone. There are plenty of other doctors that treat patients professionally and with respect."