Air and Anchor

"My daughter spent $63 of her Christmas money on a bracelet that was supposed to be “permanent” and “soldered” together. Within a week it fell off. It was lost. I called to see if they would do anything about replacing and they said no not unless you have the bracelet. You would think they would at least give you a discount on another two dollar piece of metal, that’s basically what it was worth"

"Fun designs, innovative clasps and adjustability, but quality is like you’d find at Target or Kohl’s. The beads are plastic, metal is very lightweight. Overpriced."

"My husband and I purchased matching permanent forever bracelets from this shop less than 2 months ago, right before our wedding. $65 EACH bracelet, which is essentially a chain with a welded link. The employee informed us that we had lifetime warranty on the bracelets, if it falls off and we still have the chain, the rewelding would be free of charge. If we lose it, we would have to repurchase. Makes sense. In the 2 months that have passed, my husbands bracelet has fallen off 2 times, causing him to lose his in the ocean the second time. His rewelding the first time around was free. Mine fell off last week. We went back to the store today to repurchase a new bracelet for him because it's special to us and get mine welded back onto my wrist. At no point in time did anyone inform us that their policy has changed and that they now have a $10 rewelding fee. They did not inform us that I was being charged the $10 until after I paid. When I questioned line item on the receipt, the employee rudely just pointed out that "it's on the sign". I questioned why they would've told us about this warranty at original purchase and we were told, this free rewelding policy never existed. THIS IRKS ME. Whatever it's $10, but I brought my physical paperwork from original purchase and it should be honored. It's a little circle that holds the chain together that their employees welded poorly. I even invested in the sterling silver because it was advertised as more durable. We paid another $65 for a new bracelet because the original "permanent bracelet" didn't even last 2 months!!!!! If this was quality permanent jewelry, we would not be having this experience with all the rewelding. This company should not advertise their jewelery as permanent if the quality is this poor and keeps falling off. Being greeted with unempathetic poor customer service makes this a 1 star location. Disappointing. I was truly excited to find a permanent jewelery store in Rhode Island and had every intention of coming back with friends. With my experience, I will NEVER give this business anymore money and I WILL highly advise to anyone looking for permanent jewelry to go elsewhere."

"Had such a great experience here! Love how you can customize your jewelry to your liking. I wish I would have got the names of the 2 women who helped me but they were so friendly and patient and made sure I was going home with something I really wanted & loved. Definitely something to do with a loved one/friends. Pricing does vary as each chain is a different price, definitely ask questions & look around as there is a lot of beading/charms to choose from!"

"I've been shopping online with Air and Anchor since shortly after they opened. Always thrilled with the quality and design. The imagines online are true to the product received. Everything I've received has been of excellent quality. I was passing through RI and had to take a pit stop at the new store. Short side trip off Rt 95. Wish I had more time to create my own. Still had enough time to walk away with a new full set head to hand. Just can't replicate local, family owned and operated quality. Thank you!!!"