Ross-Simons 9 Ross Simons Drive, Cranston, RI 02920

"I ordered this ring a month ago and after wearing it for a few weeks noticed the stone had fallen out. Contacted customer service and they said send it back and they will replace it. Waited 2 weeks for a replacement, wore it for 2 days and the stone fell out again! Cheap products and shoddy craftsmanship. Buyer beware!"

"Bought a 1000$ chain from them equivalent to 200$ gold value. 4MM 14k gold chain. Diamond cut. It was beautiful. Had it for a few months… snapped in half. Tried to repair it, snapped in half. I didn’t know it was that easy to break a gold chain especially of a decent size.. never had this issue until I bought from here. Be careful."

"I purchased a pair of 14k dome button stud earrings. The earrings were beautiful but the backs were very tiny. It did not support the chunky earring. This is the second time I’ve returned because of the earring back being too small. I won’t be ordering again."

"The ring a purchased for my daughter, after six months or so, turned from gold to a dull silver color. It was a. 25 Carat Diamond Loop Ring in 18kt Gold Over Sterling. Sad! Recent EDIT--After this review I was contacted by the seller and they sent my daughter a replacement ring! Thank you Ross-Simon's for honoring the warranty! I now recommend them!"

"Can not recommend. Purchased Two rose gold stackable diamond rings, both lost stones despite very very light wear. Had to return both within six months, they would only give store credit would not return our money. Used the credit on another rose gold diamond, and the same size ring we purchased was insanely bigger in this style, did not fit. Also felt low quality. Again, would not refund our money. This is old school customer service, shop at a more modern retailer."