SOLO Laboratories Inc.

"I hate to admit this, but as a former employee, this company receives two impressions of the patient's feet. They then discard one of them, and make a computerized mirror image of the other to save on costs to actually make custom individual devices.That practice is demonstrated in this case. S orthotics.actually"

"It is always a pleasure doing business with Solo. Every time I call, a representative picks up in a timely manner and is able to help me with whatever I need and they always have a great, positive attitude while doing so. They provide a clean, consistent and organized product for every order that we receive. I greatly appreciate their daily efforts to provide the best service possible and I look forward to continue doing business with them."

"I have been using solo Labs for my orthotics needs for over 10 years. The quality of their products and customer service has been unmatched. They have made it their mission to be as accommodating as possible, to help my company be as productive as possible. As I am sure all providers do, we have looked for cheaper options. None have come even close to providing products or service as refined as Solo Labs. Doing it right the first time saves money and time. They have continually improved available impression technique options as well as productions techniques. Options are limitless. They have extremely qualified individuals to offer clinical and technical support. If we have problems, they will jump through hoops to make it right or find a solution. There are so many people I would like to call out by name, but I would be afraid of forgetting someone. They make my daily grind easier and make sure we are 100% satisfied."

"I just received Solo Laboratories premier functional custom orthotics. I had an appointment at Concord Foot & Ankle Center where I saw Dr. Getzen . She scanned my feet (with no weight bearing) using an iPad with an attachment. Then I paid for the appointment plus the orthotics were an additional $550 dollar (not covered by Tufts). The orthotics came a few weeks later and have been a disaster. My left foot has a high arch while my right foot has a low-ish arch as a result of injuries, but the arch shape on these "custom" orthotics are exact mirror images of each other. There is no support on my left foot, and my right foot gets deformed with pressure from the incorrect orthotic shape. I have had 6 sets of actual custom molded orthotics in my lifetime, and have never once had issues like this. This company's “custom” orthotics are a scam. I was told this by an orthotics expert, but I knew as soon as I put them on. I would have been better off with a Dr. Scholl's custom fit orthotics. I was advised to use my old orthotics going forward."

"As the Senior HR Generalist at DoubleTree by Hilton in Downtown Reading all I can say is that the ladies of SOLO Laboratories are absolutely remarkable! They knew our mission here at DoubleTree and wanted to partner with us to take care of a few of our very special team members. Lindsay and Jaimyn came in with their awesome technology and scanned our team member's feet, shared a few laughs, and provided excellent service. When they came back with the customized insoles about 2 weeks later - our logo for DoubleTree was on the top and our 4 team members were elated! They fit perfectly and provided the comfort they were in need of. It is safe to say that SOLO Laboratories truly care about all of their customers and their needs. One of our team members came in the day after receiving his insoles and was pretending to be a boxer and doing jumping jacks. It was so refreshing to see his excitement about his insoles. The feedback we received consisted of lower back pain and leg pain subsiding, comfort levels exceeded, and when they took them off to let them breathe their first few days - they mentioned how certain pain came back automatically (amazing). Miracle workers? Maybe but we are grateful our businesses crossed paths in order to provide relief to wonderful people. THANK YOU, SOLO team, for everything you have done and will continue to do for your customers. Myself and my team recommend this company over and over again. Thank you for the smiles and happy feet!"