East Suburban Pediatrics

"My poor baby girl had 3 miss diagnosis over 2 months from this office. She was sick the whole time, they said it's reactive airways to asthma and strep throat....well no it was rsv, then pneumonia. 2 months of my child being scary sick, last time I talked to them they said good luck without a follow up call from her PCP from this office. That was the immediate sign that east suburban was not our best choice for pcp. Not too mention the doctor called children's during our second opinion to argue with our new doctor that they gave her enough antibiotics (very unprofessional when a family is looking for second opinions) and no they didn't give her enough, first round didn't work so what do you do?? Cut it in half?? Yeah that'll work... If you care about your child's health I would stay away. My review pretty much affirms the review directly below, they did it to us too."

"If I could give this practice zero stars I would. We have been going here for a couple of years. I have never been to a place that refuses to treat your children as much as these people do. The nurses and nurse practitioners are useless. You will feel completely disregarded and dismissed. They will never believe anything you say. My children have been sick throughout the whole school year. They have refused to treat them. They have let them be sick for months at a time. They insist everything is a cold or a virus. There is one particular doctor here who is exceptionally pathetic and terrible. Her name is Doctor Dingess. All she does is run her mouth and doesn’t let anyone speak. She thinks she knows everything. She has terrible bedside manner and is extremely unprofessional. I finally made the decision to leave this practice today and I have never felt better. The only good thing about this practice is Doctor Millard. Unfortunately we didn’t get to see him often."

"thought about explaining our story in detail about this place, but I need everyone to be able to read this. Just take the drive to murrysville. This place has the absolute most argumentative, neglectful, ignorant, rude, and un-empathetic nurses I’ve ever seen. I’ve worked in hospitals that had nicer nurses on overnight (if you know, then you know). Oh and, single parents, prepare to walk 20 minutes from your parking spot and be stared at the whole time no matter what you wear or how you have your baby covered because EVERYONE but you will be dropped off in front of the door. Make sure you pack your bag heavy or you may sit in the room with ur robed baby for an hour without hearing a peep. No communication between staff either, I told them I wouldn’t be back to their facility when my son was 14 months old, he’s 18 months old and I just received two voicemails 8 minutes apart from two different people saying I need to change his insurance card or they won’t see him. GOOD! I had a new doctor for him by the end of the week following his last appointment, and I would’ve changed sooner if it wasn’t for whatever terrible staff member lied and told me I’d have to pay for his records myself to switch him over somewhere else. I’ve received a total of 6 calls since switching facilities for him. If you’re young, single, look anything but “normal”, don’t dress to impress for appointments, I recommend anywhere but here. But seriously murrysville was wonderful I should’ve just stayed there."

"I like it a lot here. I have had about two experiences where a nurse / front staff were a bit unfriendly, but never anything to the point I felt uncomfortable. Once in the room itself I feel wait times can be a bit long, but I understand they have to address parent concerns fully and that takes time. We have an infant son and I feel as though the doctors are great and love kids. Always put their best foot forward with advice and guidance. Dr. Trainor is awesome, but sadly was told he won’t be at Monroeville for a couple months. Dr. Millard was amazing too, probably my favorite so far. I look forward to coming to appointments and check in and out is easy and stressfree. Waiting room is always empty."

"We have been going to this office since my first born and we have three kids now. They never fail to provide top notch service. At every request whether minor or major, they always found away to accommodate us in any way shape or form. If we had a school form that needs to be filled out in a short notice for my kids, they had it filled out and be picked up that very day. Even when it comes to emergency, they will somehow squeeze us in. Needless to say, all the nurses and doctors were and are very very friendly and listen all the concerns about our kids. Now, they have patient portal on their website and I am so happy about that, because I can download any and all of my kids' up to date documents i need in seconds. I highly recommend this pediatrician office. Dr. Matthew Keller is one the top pediatrician in Monroeville, PA. Thank you so much for your service."