Verizon

"This is not a review for the store but for the service and the Verizon organization in general. I traded in all of my 4 phones and all of a sudden I got charged for not receiving one phone. After multiple calls and bunch of time wasted they agreed that they received the device indeed and my bill will be adjusted within 2 business days. Week later, nothing was updated so I had to start over and was promised to have my bill updated within next 24 hours. Guess what? 4 days later, the bill remains the same. What the heck Verizon? If your system is so broken maybe it is time to fix it. And by the way, my phone service became worst over the last 6 months. Not happy with Verizon at all."

"Not sure where to start with this review...I stopped in because we had to port a couple numbers over from other carriers into Verizon. This is far from complex but can take a little bit of time. You need to have the account number and the PIN from the current provider in order to port the number, which I had. We made an appointment to do this. While that may seem a little excessive I assure you it was not. Walking into the store there appears to be plenty of staff/customer ratio but that may be misleading. We happen to begin the conversation with the new regional manager. He was very helpful and turned us over to our salesperson once he was done with his previous appointment. Simply logging into the existing Verizon account by the sales person seemed to be an exercise in futility. I'm not sure why but they struggled to get into the customer account and it seemed to be a normal experience. Everything took time. There were many people in the store for as long as we were if not longer and we were there for well over an hour. There is limited seating but the GM stated the store is being rehabbed next year. I would equate this to a car buying experience. I am not accustomed to spending this kind of time for cellular. I was doing this as a favor to my sister (I have T-Mobile) and do just about everything online."

"Brianna was extremely helpful, and she made my experience very pleasant and positive. Brianna was extremely knowledgeable and helpful, it was a delight to work with her. The service quality was truly exceptional, I can’t wait to come back to this location in the future! I highly recommend!"

"I had a very poor experience at this Verizon. Came on a Friday around 10:45am. Checked in and explained what I wanted to do. There were only 2 people ahead of me. I am not seen until 11:30am (45 min wait for only 2 customers ahead). When I am seen, I am told that they can't do what I want (which clearly was something that could have been communicated initially). Waited 45 min, given maybe 1 minute of service, afterwards they said they couldn't do anything. To make matters worse, there were 7 associates working at the time. It is not clear what they are actually doing other than standing around, not a very efficient or effective use of Verizon resources. I am greatly disappointed in the service I received today. I will no longer go to this facility. If you are potentially coming here for service, I recommend you find another Verizon office."