Pep Boys

"I appreciated the quick help we received with Pep Boys. They made sure we were set up for success with a full diagnostics run of the vehicle."

"This truly was my worst experience with a tire shop! First, they installed the wrong tires on the vehicle after taking over 2 hours to do a simple installation. They then told me the tires were better and more expensive than the one's I actually purchased, which were two lies. I then went back two weeks later to get the tires I actually purchased installed, and they cut corners and didn't balance the tires, which I then took the car to another shop to have it done correctly. The guy working behind the counter is a real peach as well. Save your time and money and go elsewhere, I will never recommend this place to anyone!"

"While the closest Pep Boys to me was an hour away, buy 2 get 2 was a good enough deal to send me there. They were ready for me when i got there, quoted me a time of an hour to an hour and a half, took about 2 hours (not that big of a deal). But they left my new tires underinflated. When I pointed this out, they said it was my truck's computer that just needed to reset itself. I explained it already had and was still reflecting low pressure. They insisted they were correct instead of just simply re-checking the pressure. After making the drive home, I grabbed my tire pressure gauge and checked manually. Sure enough, each tire was low (by 5lbs psi!). I filled the tires and my computer reset and reflected no low pressure issues. Just seems like they should have simply just re-checked and then my experience/review would have been almost 5 stars across the board."

"Scheduling was painless. Went at the scheduled time and got a call about 20 minutes in that the tire I requested was out of stock for the amount I needed. The gentleman rectified this situation perfectly. Very happy with my service here. I will be back."

"I made my first ever appointment with pep boys. It's in less than an hour and it just got canceled "because they're behind" mind you I made this appointment yesterday. Because they decided to tell me less than an hour beforehand, I can't make an appointment today as it's too late anywhere else and am going to have issues with my car for another week. It's good to know this location doesn't seem to care about their customers."