Empire Ford Inc. 292 William S Canning Boulevard, Fall River, MA 02721

"Got an oil change and didnt close it completely- oil leaked everywhere. Went another place for next oil change, they wouldn’t because afraid there was a leak. Went back to Ford to get it cleaned and made appointment. Told me if I wanted it done sooner had to wait for the car, if I left it they would push it to the end of the day. After I found transportation for myself to and from the dealership."

"Worst dealership experience ever. I had to call several times to get updates on my vehicle (6+ hours later) that ultimately had to spend the night. Additionally I was quoted almost $4,000 with what I know was “preventative” maintenance. Every matter on my quote was “urgent” indicating they just wanted my money. I took my car to a trusted friends mechanic and spent $500 to fix everything that was actually “urgent”. Only take your vehicle here if you have a warranty, if you don’t, stay away."

"I purchased a 2018 Ford Explorer from Empire Ford and the sales staff were excellent. They took the time to explain all of the pricing details and I didn't feel pressured to buy. I would definitely recommend Empire Ford. We will be back to service our vehicle there as well."

"Very disappointed with the take over of First Ford by Empire Ford. I have had two horrible service experiences with this company. The first one was this past August when I took my Ford Bronco in for a simple oil change. I dropped my vehicle off and went back home. Within the hour I had a phone call telling me the service was done. I went back to the dealership, dealership did not know where my vehicle was. They found it 20 minutes later, handed me the keys and the invoice. I paid the invoice that said the job was completed. When I was driving home, I realized the windshield tag with the mileage was not installed which made me wonder if the job was complete. When I got home I popped the hood and noticed dirty oil and oil filter was not changed. I immediately got on the phone with the service manager and he was aware of the situation and asked me to come back right then and there to make it right. I did and the Service Manager apologized for the mistake and gave me a card for my next service would be free of charge. Fast forward to today when my service was scheduled. I went on the website to schedule an oil change for a drop off which isn't available, but then realizing what had happened the last time I decided on making an appointment for 7:30 in the morning. It was the first one that they offered for the day. I arrived for my appointment and was told that there were other jobs that needed to be taken care of and that they were "busy". Again, first appointment of the day. My car did move from where I parked it in the parking lot until 9:00. Once the job was done I was alerted via text it was ready. I went to the desk and was handed the bill for $70.86. I handed the lady at the desk the card for the free service and she went to confirm it with the service manager. She then came back for a new bill for $76 and change. The bill had gone up $6 from the original. When questioned she explained that it was for a cabin air filter and labor to put in the filter which was included in the first price, which was $6 cheaper!!! I will be contacting Better Business Bureau about this dealership!! I will never go back to again!!! First to not do the Job but submit paperwork saying the job was complete then to charge me for their mess up the second time around."

"This was the most disappointing service experience I have ever had at a dealership. Needed a truck bed liner and trailer hitch installed. Order at the end of august. Week later get a automated text message to come in for the installation, ok great. Show up, check in, wait an hour then the service guy tells me parts aren’t in yet… wasted half a day off work now. It takes the parts department 3 months to get my truck bed liner in with no communication. It would be one thing if they gave me a heads up but the communication was terrible. I had to call multiple times, leaves messages and finally got through to parts manager who was able to track one down in a week after I hammered him. Then was scheduled for install, parts does not communicate with service as they had no idea. Was told install would take half a day for bed liner and trailer hitch install. Took them 2 days and charged full rate with no discount or consideration for wasting our time. 5hrs of labor to install a bed liner and trailer hitch…. I would not recommend this place to anyone just overall so disappointed."