NAPA Auto Parts - Jersey Auto Supply

"Terrible place they charged me $1200 for parts told me it would arrive Next day, the day it was time to get it they called me said it’s not available and they have no idea when it would be available after charging me and than refused to refund me they said call my bank and reverse reporting them to bbb also terrible customer service"

"Great customer service, I wanted to purchase and air filter. It wasn’t in stock. They had it the next morning at 8 AM As promised . Will be returning as a customer."

"Great owner, great employees. Best customer service! Been a customer for over 30 years. I drive an extra 15 to 20 minutes and pass several other auto stores on the way just to go there. You won’t find a better place to go for your automotive needs."

"This company is by far one of the best I have ever encountered. The owner allowed me to have my car towed to his parking lot to fix the tire, right there in the parking lot and didn't charge me a dime. He helped me out, checked on me, gave me advice (actually save me a huge headache), gave us water, and when I tried to give him a small token of appreciation, he didn't take it stating that he was glad he could help. He said he's been where I was and was happy that he could return the help to someone else. Additionally, the parts are very reasonably priced."

"Bad Customer Service. I reserved an online part for pick up. The store called and confirmed they would close at 6. I assured them I would be arriving a few minutes before closing, since I got off work at 5:30. I arrived at the store at 5:52 and found all the lights turned off. The employees looked to be sitting outside in their cars, however none came out of the cars when I arrived. I tried calling the main number hoping someone was inside. No one answered. I ended up buying the part at another parts store. When I complained to Napa's regional office the store told them they had tried calling me and waited past 6 for me. This is not good customer service. Worse yet when they embellish that they tried calling me just to look good to the regional office. This was my first and last order with the Windsor store, other Napa stores in the area have been more customer service oriented."