Sbarro

"Went in the lower food court for pizza and it was so good, right up there with NY, the crew they have now sure know what there doing!!!!!"

"If I could rate service as a 0 I would. We were standing in line and the manager/team lead says "we aren't open yet". I said okay and asked what time would they be open. She rudely replied "whenever the food is done".... as a leader her attitude toward a simple question was disgusting. The other staff member walked away. We really wanted pizza so we waited about 20 min. We asked if we could order something that was already prepared and one staff member said yes. The manager came over and told her we cant order yet didnt even thing to acknowledge us or say when we would be able to order. We decided to go to another spot in the food court because the managers attitude was just disgusting and I could tell the workers were uncomfortable. Three minutes later they were serving people. I was completely mindblown of the lack of professionalism this woman exhibited."

"I came a few minutes early and spoke to the person prepping pizza She could care less about providing great service Instead she moved as soiw as she could a I waited 19 minutes before she would even start my pizza. The cashier was very nice. I've been coming to this casino for years. My host was very nice to comp me the pizza but the girl making them did not bother to even start making them now as I sit here and wait 22 minutes If you are in the customer service industry try providing good service. Signed a very dissatisfied customer."

"Let me say this.. first we had to wait for them to change the drawer (5 min) instead of taking the drawer and counting elsewhere. So we wait, come back and there are 3, literally 3 slices of pizza so I asked if there were more coming out, 5 PEOPLE SAT AROUND, THE ONE PERSON SAYS TO ME, "I JUST GOT HERE, GONNA MAKE THEM NOW, BE ABOUT 30 MIN". ARE YOU KIDDING ME????????????? nobody had a pizza in the oven for the next shift ??????? I'm NOT KIDDING, 5 PEOPLE DONT CARE 3NOUGH TO HAVE THE NEXT SHIFT READY???? ITS THE BUSIEST DAY HERE. AWFUL, now NOONE is in line but before they had a FULL line, but NO PIZZA MADE... Fyi, me and the wife like the pizza here when there isn't an issue like today, no pizza for us today!!!!and not for nothing wouldn't surprise me they trying to get over on you"

"My husband and I frequent Bally's Casino And we enjoy Sbarro's pizza. But the last four or five times that we have gone there we have not been able to get pizza. They always have to shut down because they have no pizza ready. I don't understand how a busy casino like that has to shut down the pizza place? We sat and watched how 10 people in the matter of a half hour walked away because there was no food available, no salad, old pasta. There were two people working there, And they're not moving to serve the customers in a timely manner. They really acted like they could care less about not having enough pizza or people being frustrated and walking away. You're losing business and you're losing money and people are very aggravated. They don't take pride in their job or work ethic. I don't understand why they have to shut down for a half an hour to make pizza. That has been said to me quite a few times. The kid told me yesterday it takes 25 minutes to make a pizza in the oven. I questioned him on that because I know those ovens are very hot, It should only take 10-15 minutes. He had three rolled out doughs set out, no sauce on them, no cheese, no toppings nothing. They sat like that for about 10 minutes before he dressed them. Come up with a better plan It's very discouraging. The place needs management in there Needs a complete over haul. It's too bad cause I love sabarros."