Tim Hortons 1515 Washington Street, Jamestown, NY 14701

"Got breakfast: the sandwich was perfect, the hash brown was good, but the latte was horrible. I ordered a medium gingerbread oat milk latte with one shot of espresso. The drink I got was barely warmer than room temperature, and only half way full, with a quarter of that being foam, no syrup, and what looked like cows milk instead of oat milk due to the foaminess- I honestly think whoever was on the drink bar at that time gave me steamed milk leftover in a pitcher they had lying around from another person’s order ☹️ After I ate my food and discovered how horrible the latte was I went up to the counter to ask for it to be remade, which was possible because I ate in. The person who remade it for me, (wish I’d gotten their name), did a great job! The latte was hot, I could smell the syrup in it, and there was enough milk in the cup that when I picked it up a little spilled out of the lid. I really appreciate that second person taking the time to make my drink correctly!"

"They operate/work too slow here. Especially with 3+ employees on duty. Order walk up to window pick ups are the worst, they have you standing out in the cold-rain-snow for up to ten minutes. Inventory is low, (not a big selection) they barely have any doughnuts."

"They repeatedly have given me coffee with no sugar, coffee not stirred, every time I have ordered food they have made it wrong or given me something I didn’t order. I keep going back for some hope that maybe one day they will do their job right, but this morning was the last straw. I will NEVER do business with this Tim Hortons again."

"Ive come here multiple times and almost everytime my order is incomplete or they dont even have it"

"I've given it five tries and every time there's an issue. Scan and pay doesn't work, service is slow compared to nearby Tim Hortons, no breakfast wraps. It's a mess. Recommend the other locations. Edit: I went back because it was more convenient atleast 4/5 times order was wrong. Today I think hopefully was the final straw. I won't return to this location, ordered coffee with one cream and came with sugar. Not what I ordered. Not a hard order."