O'Reilly Auto Parts

"Had exactly what I needed, in and out within 10 minutes (was a little busy)"

"Called multiple times a few weeks ago to ask if they installed rear wiper blades. Nobody ever picked up so I did business elsewhere."

"Good choice of goods. If they don't have what you are looking for, they can get it quickly for you."

"Called ahead to get prices and availability, was told it would be pulled and waiting for me. 2 hours later when I got there nothing was pulled and clerk was cleaning shelves. New clerk went through what I needed and total then was $150 more than original quote. 1st clerk looked up wrong parts. Needles to say I left mad and went to Napa. Parts were $200 cheaper. Won't ever go there again"

"Had to return some parts I bought for my car that I didn't need. They were unopened and in original box. I got there around 9/930a to process my return. The man doing the return asked if I could come back around 12 or 1p to do the return. I said no, I had to work and wouldn't be able to make it back. Not only that but the parts were heavy and I said I may not be able to lift them later due to back issues. The guy said I could leave the parts there and come back. Uh. No. Why would I leave them at the store unless I got my money back? He then admitted that they may not have the money in the store to do my return because they hadn't been busy yet. It was $230 and I had paid cash. I'm sorry but most places have safes and money in the office (I used to work for retail stores) as back up for instances like this. Then the female worker said they probably did have the money and the man was just too lazy to actually have counted his drawer that morning. She made it seem like he didn't count his drawer regularly to be honest. That seemed to embarrass the man and he did refund my items but took it from 3 different drawers and mentioned a worker who wasn't there yet would be short again that day when his drawer was counted and oh well, to bad for him. I am giving this 3 stars instead of 1 because of the female worker and the fact that I did get my money back. She was friendly and nice and very interactive with not only me, but other customers who came in during my transaction as well. I feel the man was unprofessional and did some very unnecessary things that I know are not okay, or at least wouldn't be at the places I've worked (like taking money from coworkers drawers, especially one who isn't on the clock or premises yet). I also don't believe employees should be telling customers to come back later because they don't have the money. That isn't a very good look for a business."