Starbucks 1926 Niles Cortland Road Southeast, Warren, OH 44484

"Pulled into the drive thru with only one car in front of me. The cashier took my order and then proceeded to hang out the drive thru window taking photos of the dog in the car in front of me. When I finally got up to the window and gave her my card to pay she hands me a small sized strawberry acai refresher and tells me that they are out of the sandwich I ordered. So I chose a different one and tell her that I had ordered a large size refresher. So she takes it back and hands me a pink beverage without strawberries or ice in it. I asked about the strawberries and she has someone dump a handful of berries on top of it and hands it back to me. I gave it back to her and requested that I be refunded and to cancel my order. Terrible service!!!!!"

"Every time I try to give this Starbucks a chance, not only do they disappoint me but the workers actually argue with me. I have a severe dairy allergy and twice have gotten normal milk and when have said something, they argue and tell me I’m wrong even though I can tell through consistency and taste alone that it’s wrong. Grant is the only employee there that does his job well and makes excellent drinks."

"Ordered a frosted lemon bread and found a dark hair actually wrapped around it in the bag it wasn’t just on there it was wrapped around it (nasty as hell). Never went back. They totally ruined Starbucks for me."

"I did a pickup order, one of the drinks tasted horrible, it was just a regular iced cafe mocha, zero customization. I informed the gal and was told, one minute. I then proceeded to be ignored for about 7 minutes. Another customer came up and said their drink was not what they ordered and the gal grabbed her order sticker and remade her drink on the spot, so I was like okay, so I’ve been here waiting but this is going to happen? Then some random lady walks up to me and asks if I have a problem, and claims to be a shift manager but has nothing identifiable as a manager or even an employee on. Tells me that I don’t need to be rude. Sorry Starbucks, that I’d like the basic drink I paid for to be correct and not to be ignored by your employees when it isn’t. How dare a customer get what they pay for? Save yourself the hassle here and go elsewhere."

"Fast service and a very friendly staff. This location doesn’t have much seating inside and it’s a bit of a smaller outside patio area. But they do have a drive thru and a full menu option of sandwiches and pastries. Good WiFi and the location is right in the mix of other shopping, so very convenient."