Jefferson Moss-Magee Rehabilitation – Jenkintown

"not a very positive experience. I'm a very positive thinking person and I worked very hard to get better. Katlyn my speech therapist actually told me to save visits for insurance reasons in case I had another stroke. Melissa my occupational therapist was very hard to deal with at times, especially when emphasizing goals and seemed to take things personally when results were not being achieved. The facility overall was not a pretty sight inside, stained carpets inside except for Katlyn's office. Rachel needs to do a better job working with the landlord. since Moss does not own the building. I would try Elkins Park first, if you're set on Moss. They just present a difficult protocol to deal with, when you know your own body and you need different care to help get on with your life as best as possible. For example you might need more physical therapy to walk better. but you are forced to do just as much speech therapy. Doesn't seem to be focused for the good of the patient. I would never think of returning."

"Therapist are very understanding about how your feel and they explain why it's the reason of your pain. They teach and give you some exercises to do at home. They are very professional and courteous."

"I have left 4 messages in the last 2 weeks, and I have not received a call back. You would think there is a receptionist. I have a feeling that the business is closed because no one answers the phone or returns messages."

"Once I was able to get an appointment (calling Jenkintown rehab specifically), everything was wonderful. I appreciate the professionalism and Covid precautions taken by everyone there. My therapist, Danielle, is kind and thorough, just what I need. I’m improving."

"The bad rating is for the receptionist Chavelin Rampasard. The total lack of professionalism and providing quality customer service is of no importance to this individual. The disrespect and sarcasm she displayed is totally unacceptable. She actually come across as if she "know" there won't be any repercussions as a result of her bad attitude."