Shoe Dept. Encore 5555 Youngstown Warren Road, Niles, OH 44446

"First bad experience here and this is the only place I get shoes. Girl with the red hair had a bad attitude not only towards us but other employees. Then I found a boot I wanted but they couldn't find the box and refused to look online so I could order them. I will be back and hopefully she won't be there."

"If I could give this store a 0 I would. Shoe boxes and shoes tipped over all over the store. It's so dirty."

"Came in 15 minutes before closing. There were about 3 other families already in the store. But for some reason one of the employees stayed very close to me and my 2 daughters. Her and the woman at the register were giving us dirty looks and kept asking each other what time it was. We got our shoes and we’re ready to check out 10 minutes before closing. Before the others in the store. But when we questioned the looks we were getting they threatened to call security because we were being difficult. We did get angry because it seemed we were being treated differently then the other customers. I told the woman at the checkout if she just checked us out we would leave. She responded by refusing to check us out. We will not be back."

"good experience overall. though not big advertising, a lot of the shoes and accessories are on sale. we got 4 pairs of shoes for 120$ so not bad in my eyes , and it's cuz it was all on sale, not clearance, just sale!! they have a ton of selection with all sizes. for women the sizes were mostly 7 up to 12! I wear a bigger size and I was really excited to see so many choices had my size!! my one complaint is that when we first walked in, the workers were all just standing around in the middle of the store talking and I felt anxiety about going near that area. but once they moved around the store it wasn't so bad."

"Nice selection from children's to adult tennis shoes and some dress shoes ...nice atmosphere, prices are great however no real assistance from the manager whom seemed stand offish as well not mindful of the employees horse playing ,banter which is distracting. Looking to buy my wife some shoes, it was just a point and back turned . I'd recommend to shop there just know what your looking for and the prices are good ."