North Hills Psychological Associates, Inc.

"I’ve never had therapy before and I wanted to start because I was eight months pregnant at the time and I just felt like I needed somebody to talk to. I ended up finding nhps because my work offers six free sessions and they were one of the places that take my insurance. At first they said that they don’t accept the six free sessions, so I contacted my insurance company and they told me they did so then I went ahead and made an appointment, and after the appointment was scheduled, I told them that I was using the sessions, and I felt like they started to treat me different after they found out the sessions were comped from my insurance company. I did three or four sessions with Julie Zybird and I didn’t feel like we were really connecting, then I went back to work from maternity leave and our schedules didn’t really align so I cut back on my sessions with her and we had agreed on a session and I put it in my calendar wrong and she charged me $50 for a no-show fee. I emailed her and explain to her. I didn’t mean to miss the session and if she could please waive the fee I would really appreciate it because I had just got back on my feet for maternity leave that was unpaid and she never responded to my email. I contacted the manager of the firm, and she informed me that they have no say to what the therapist charges for late fees they have no control at all. I’m writing this review because it was such a horrible first time therapy experience and obviously I felt that I needed the therapy and I trusted that I was going to get the help I needed and I didn’t. I honestly felt worse than what I did going to therapy. I do not reccomend this practice. 0/10"

"Mary Kock Ruiz is a great therapist."