Berwick Dental Arts, Inc

"Dr. Ermish might have the rudest secretary ever. I called to schedule an appointment and I was overdue for a trip to the dentist. I was a patient with them in the past so I figured I would go back. She explained she was booked until the following month, but I asked her to schedule anyways. She asks for my insurance information and me being dumb gives her my medical insurance information. She basically laughed at me for this and and explained it was the wrong insurance. I was like okay well I have dental insurance, do you have it on file from the last time I was there? She once again scoffed and was like that was three years ago! I explained to her when I first called I was overdue for an appointment. She seemed pretty set on not scheduling my appointment so rather than telling her off I ended the call by telling her to have a nice day. Today I get a letter in the mail apologizing because they will no longer be taking my medical insurance but they hope to still see me there for visits. When I left this call, all I could think about was how belittled someone would feel who didn’t have health insurance at all. I’m sorry I’m afraid of the dentist, but your condescending attitude is completely uncalled for. I will take my business elsewhere. As for DR Ermish.. she was nice but the work that was done I wasn’t satisfied with. *Was only trying to get a referral at the time to have my wisdom teeth out."

"My tooth was beginning to hurt. Another dentist told me it would be jan or Feb. They saw me immediately and were super nice. The cost was reasonable and the care above average. An investment in good medical and dental care has proven to be of core importance in my so far successful aging story. Second only to sincere happiness. Still working on that last one."

"Dr. Flook and his staff are very accommodating. I have not only received notifications via phone calls but also mail in the form of postcards to remind me of upcoming appointments. His staff are kind, considerate, smile and greet my family whenever we visit. We enjoy each appointment knowing that not only will their service be top notch, but also be treated like a human being. I have visited other dental offices before... many receptionist do not even acknowledge the people in the waiting room (no, they were not on the phone when I came into the office). It seemed like it was a burden for them to be at work. All the staff and Dr. Flook have been extremely nice to me and my family... ALL the time!"

"Office: Horrific communication between staff, poor customer svc, ridiculous policies. Dentist seen: not good with children, harsh tactics, rude, obviously unaware of office policies. Hygienist: awesome, caring, thorough. I and my 6 year old child WERE patients of doctor Ermish. I was just told that we were both discharged for missed appointments however, when I began going there, made it known I had severe agoraphobia & at times can't leave when I need to and was told they would not require a 24hr notice in these situations...yet the 3 times it happened was cited as reason for my inability to make an appointment. So I'm left with 2 teeth that broke at my gum line a week from the day they were filled by Ermish, an expired prior auth to fix it all & no dentist. As for my 6yo daughter, she was hurt by Ermish the 2nd time the same tooth was capped and left terrified of dentists..also a situation they were aware of. Prior to that incident she loved having her teeth done and was fine with going... since? we've left 2 appts cuz she refused to open her mouth & missed one because she was so scared she was vomiting when it was time to leave. I was told to "give it time" & late cancellation wouldn't be held against her...yet the cancelations were cited as reason for inability to schedule.. All this after I've played phone tag with the office for 4 weeks.. "someone will get back to you" and I end up calling again bcuz nobody ever does. Ask who I file a complaint with, and am told "gee I don't know, I'm new" Only positive part of it all was the Hygienist"

"My husband, sons and myself have been patients of Dr. Carlin for 24 years. I cannot express how wonderful this doctor and his staff are. We have had exceptional dental care all of these years through kids emergency dentistry from sports related accidents to my extensive dental care. I have had dental problems and the related anxiety since I was a child. Dr. Carlin has always been patient and kind...did I mention patient... We are so lucky to have this dentist and his staff in our little town."