My First Steps Child Care Center 3602 Kutztown Road, Reading, PA 19605

"My daughter loves going to the Daycare. She likes her friends there. I wish they didn't play YouTube so much my daughter comes home singing those songs. But she is always happy and has fun there. And enjoys it."

"My son is 4 has been attending this daycare for about two months. Has had issues with other children. This past week he came home with a mark on his cheek saying a teacher did it. Then the next day a child attacked him. We were given a report. Told that they dont have access to the camera feed only an outside source does and only if a serious accident happens. This child was supposed to be suspended for three days. My son has seen him the last two and this child wasnt suppose to go back to the facility until next week. This child is also a worker's child. Not only that issue, they offer transportation for school Reading is 30 a month well they "aren't staffed" to take him only to pick him up because hes the only child in pre k pm for Reading."

"This place has allowed my nephew to be attacked and overlooked because the child that attacked him belongs to someone who works there. This is beyond unacceptable and will be dealt with through multiple platforms. No child should have to go through being bullied especially when its a place that's supposed to be kepping those children safe. No absolutely not we will not stand for this!!"

"My daughter went there for about a month. At first the one lady made it seem like it was a great daycare. But day after day it turned out to be horrible. I would drop my daughter off at about 11:30 am when they have kids napping. Them the days I work and drop my daughter off at 3:00 pm they would still have the kids sleeping. I think that’s way to long of a nap. Then they would be back to sleep at 6:00pm. My daughter always came home wide awake and said that all the teachers do is make her sleep all day. They do not do any learning activities with the toddlers. They literally make them sit in the room all day and sleep. The lights are always off in the room and it’s always dark. Then they have a little park on the side that they have the toddlers play in and it looks like the toys or slides don’t even get wiped down and they have about 15 toddlers playing with only 4 pieces of park equipment. On top of that all their staff are teenagers that don’t know how to do their job right watching the children. No one with real experience!!! My daughter also told me that she pooped on herself and told the teacher she wanted to change her panties but the teacher wouldn’t get up. I mean this place is horrible. I DO NOT RECOMMEND ANYONE TO SEND THEIR KIDS HERE !!!!!"

"if i could give it none i would... they were going to let my child go home with someone they never saw before.. they have no type of safety they did not even ask for id... they are not billingual maybe two ir three are bit theyvarent there all day when you ask a queation you get a smile and a yeah or no understand... when not even asking a yea or no question no communication about your childs day at all... never knew when or what they ate... no teacher interaction with the children at all they just sit outside the fence and watch them feeding candy through the fence like they are animals... place is a joke... cant say if u speak spanish how it is but they shouldnt lie about being billingual... my child's safety was at risk simply because they could not understand what was being said in english... dont risk children just to make more business!!!! would not reccomend to anyone that doesnt speak english!"